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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Dispute over payment taken twice

I am really struggling to prove to 02 that they have taken payment for an order twice. I have screen shots from my account of the payment going out - it's over £120 so I really need it back. I have been on the phone for hours trying to sort and they ...

Resolved! How to block IMEI number on stolen phone

My niece has her phone stolen on holiday in Greece earlier today. It's a second hand iPhone with O2 pay monthly SIM, I think the phone was purchased either online or from a friend, and may not have been an O2 phone originally.I've managed to get the ...

Paying off my device plan

I have just got the iphone 16 pro max over 36 months but on ordering I specifically said can I pay the device plan off once I get the phone and was told yes,I have rang 4 times and payment will not go through even after phoning my bank 2 times,bank s...

VMS not working

Hi All, I have a discount code to get 25% of my airtime but everything I enter the code it says the VMS (Voucher Management Service) is not working. I am trying to upgrade and my code is eligible. Can anyone help? Thank you

New order

I ordered a samsung galaxy 8 watch through my my o2 page, they have taken up front money, but i have just checked order progress and it says cancelled, but can't find a telephone number to contact anyone to find out what is going on. Can someone plea...

O2 sim and virgin media log in mess

I now have an O2 sim, encouraged to *** ************ **, *********, **************, **** *** to buy to my O2/Virgin Media “ experience and get a WiFi booster “ for free “ due to great speed test results yet poor WiFi, What a nightmare ! Currently, ca...

Old VM customer

i purchased an iPad with a cellular plan from VM in 2021. I have since had the data only sim moved to O2. I get monthly emailed bills from O2 however when I sign up to “MyO2” and try to link a product to the account, it try’s to send a text to the si...

Transferring my current o2 number to a different o2 account

Hi, how do I transfer my current o2 number to a different (new) o2 account? I am getting a new account and a new sim and want to keep my o2 number. I am not switching to o2, I have always been with o2 just want to transfer my o2 number to this new co...

Resolved! Open O2 not working

Hello, I am trying to apply my NHS discount but when I log into open o2 it just comes up 'Sorry, there was a problem.' once I log in?

02 Website

Hi When I log on to O2 website It comes up as VM02 should this be correct and have they updated the website. Is this affecting every 02 customer or just me. Many Thanks Matt

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