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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Data roaming New Zealand

Hi I'm travelling to New Zealand in October and have the O2 Travel for free already in my package Does this mean I won't get charged for data roaming whilst I'm away?

Resolved! PAC code

I need to give O2 my PAC code

Being charged for old phone through switch up.

Hi.I'm being charged for my returned phone that I swapped through switch up.They have confirmation and I have a reference number to confirm they have received the phone back.It was sorted out the first month and now it's back to being charged.I have ...

complaint

Hello!someone is blocking my phone and stealing my top-up and internet. Please explain and help.regardsdariusz granica

How long do jiffy bags take to get sent out? And do they contain a return label?

I’ve received the email saying my return has been processed but noticed that it says you can print the returns label. I don’t have a printer. Does the jiffy bag contain a returns label / form with the phone details, etc?

Resolved! Cancel Amazon Extra

I would like to cancel my Amazon prime extra, Amazon says I need to contact O2. Please can you cancel my Amazon Prime Extra. Thank you

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O2 Switch up Issue

Hey, trying to update my iPhone 15 Pro Max, when I type the IMEI number into the switch up section of My O2 for the checks I get the following message:"You're only able to recycle this device""This device isn't eligible for Switch Up, but you can sti...

PUK Code for my phone

Hi I’m currently abroad and my sim can’t be accessed it’s asking for a PUK code I don’t have a phone to phone from and I can’t log in to my 02 account as there’s no signal on my phone

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