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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Disney+ to be refunded

Hello, I have had three months free Disney+ and have just cancelled it so it doesn't renew after the free period. On my latest bill (for 23 Nov 23 to 22 Dec 23) there is a £7.99 charge for Disney+. When will this be refunded? Many thanksRachel

esim

hello, how can I purchase an esim?

Resolved! How Can I cancel my account?

I would like to cancel my account . Any service chat for that?

Account details change

Hi there, I'd like to request a change to my account details:Name changeAddress corrrectionPlease could someone contact me so this could go ahead? Thanks.

To change my email address do I have to go through you or Apple

I would like to change my email address do I have to go through you or Apple I have been trying to do it but I am struggling

My O2

Tried logging in and I'm told I'm new and can't login

My account

Hi. When I go into the O2 app, it is saying to log in, when I do it now says ' new to 02'. Why does it not open my account? which it did on previous occasions. Thanks

Resolved! Logging into myo2 without receiving a text?

Hi all, So I am being told on log in page that I will receive a text with a six digit code - only issue is is I don't have access to that number, how would I log in without receiving a text code

Can’t log in to my account

I no longer have access to the email linked to my account so I cannot log in.

Resolved! Transfer my phone number to O2

Hi,How do I give you my PAC code please?

O2

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