My O2
Get help and support from the community related to My O2.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos


I have used all my monthly data but I've got 5g left from last month as stated on my 02. Today I had a text to say I've run out of bolt on data, I still have 4g signal showing up but it's not working. Any advice please

Dan24 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Extra's

Just managed to cancel Disney plus by calling customer service. Why is it so easy to sign up but so difficult to cancel? Sign up is done online but canceling takes 15 minutes on a call? Is there something up with trying to make it hard?

Resolved! Disney+

I am a new customer to O2, I added my 6 months of Disney+ in the shop. I activated this as soon as I got home, and now a month later Disney is asking me to resubscribe. Can anyone help me with this as I should still have 5 months left.

Finnan by Level 1: Joiner
  • 5 replies
  • 0 kudos

Change phone bill date

I have tried to contact 02 on numerous occasions and just get no further forward and still carnt get intouch with anyone to speak about my bill date!

Jason4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Scam text

Jusr received the following text, I assume it is a scam?02: Payment for your latest bill could not be processed by your bank. Please update your payment information via:

Ian001 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade NHS Discount

Hello, I'm due an upgrade of my phone and was given an NHS discount previously. Do the prices listed on My O2 account login include the NHS discount already? Kind RegardsMatt

mattWheal by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Calling O2 from abroad

Can anybody advise me please:1. I am getting "wrong number" messages when calling 901. Is there another number to use from abroad?2. Can I talk to a human being and if so what number do I use from abroad?Many thanks!George.

K-21 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! WiFi Calling doesn’t show in my settings - IPhone 7 Plus

Hello, so I switched from Vodafone to o2 and noticed I don’t have service at my house.I tried to connect to my dad’s boostbox but I failed, as I had to make many calls and it seemed to get me nowhere.So I was going to settle with WiFi calling, howeve...

Ciaran3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! scam

i have st recieved a text i thik it might be scam.. or accont is at risk,to avoid service restrictions please confirm yor details on myo2-payment.comis this safe

geordieb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! sim card locked?

Hi, I have not used my sim card for several months. Now I find that I am not able to use my sim card or sign in my o2 account. Can you check it for me?

Bengbeng by Level 1: Joiner
  • 2 replies
  • 0 kudos