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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Cancel plan

Hi I need to cancel my sim plan but I’m not able to use my o2 sim as I am travelling Australia. Is there any way to get around this? I did ring to cancel before I left but they never went through with the cancellation.

Resolved! Travel to europe

Although I have european useage included in my package, do I have to tell O2 that I am going abroad?

Resolved! I have forgotten my memorable word. How can I reset it?

I have forgotten my memorable word. How can I reset it?

reduce bill

I’d like to talk to someone please

I want to terminate my number

I want to terminate my number. As I'm not in the UK anymore.

How do I change my number on my account

My rolling plan

Hello! I had a 10£ Rolling plan activated but I consumed all my data and then topped up 15 £ and changed to another rolling plan. Now it says that the 15£ rolling plan will be active from 7th august when my actual rolling plan will expire.Can I make ...

Returned to Cosigner

Hi there, I placed an order for a new device on 28th July, I received my contract documentation via email and another email saying my order is on its way, with estimated delivery 30th July. I just checked My O2 as I hadn't received any follow-up on t...

O2 IMEI issue

Hi, I purchased a used pixel 8 pro yesterday and my SIM card was working for about 2 hours before it went to emergency calls only. I've tried the SIM in another phone so I know that the SIM is ok. I've contacted customer services and visited an O2 st...

Over charged

I have been over charged from my last bill and it says you owe me £44 how do I get this ?

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