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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8344 Views
  • 1 replies
  • 1 kudos

Sercurity text code

ive changed my password word successfully but waiting for my text code a few times now its been 30mins

End of contract

Dear O2, I hope you can help me with a little issue because I don't understand the situation. I have resigned and put the end to my contract with you since I was moving houses, I got the STAC code that was supposed to expire on 06/08/2024, but now I ...

access to my information

i need proof of purchae from my iphone contract from o2 but now my contact has ended i cant seen to access my information to be able to get what i need

Resolved! new sim card

order a new sim card

h12 by • Level 1: Joiner
  • 297 Views
  • 2 replies
  • 0 kudos

?

?

Daniel22 by • Level 1: Joiner
  • 207 Views
  • 3 replies
  • 0 kudos

Contact details

The contact details when I upgraded was left as my old contact number so I can’t get access to the security code number they are sending as it’s no longer in use how do I update to my new number to allow me access to my account

Emma69 by • Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

Roaming

Hello, I am abroad now.I was using different local phone number here. But currently I need my UK number alive. Ive top it up with 20£ and it’s immediately gone, without even start to work. Could you please switch my tariff for a few days for the inte...

Arina21 by • Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

cannot log in

hi ! i lost my simcard in holiday and i cannot log in because of the code i was supposed to receive on my nr

Refund

Hello, i got an email to say i was getting a refund of £38 but as i am no longer a customer i dont know how to proceed with this?

End contract

Hi I’d love to cancel my contract but I couldn’t manage to do it from my o2 app

Rachel111 by • Level 1: Joiner
  • 143 Views
  • 1 replies
  • 0 kudos
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