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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8567 Views
  • 1 replies
  • 1 kudos

Account blocked in O2 app

I am a new customer and trying to access My O2 app, but it seems my account is blocked.Need some help to register

gbiato by • Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

02 sim

Can I please cancel just my 02 SIM card as I don’t use it, I want to keep my wifi package but just cancel my 02 monthly sim payment - I will pay the bill but then would like to cancel the sim

02 sim

can I please cancel just my SIM card as I don’t use it at all I can pay my overdue bill but I want to cancel just my sim card

Refund

I have ended the contract and in last bill I have a refund. i can’t access the o2 app, when I try and talk to the team the robot sends a text to the old number which doesn’t exist. And I don’t have the old sim. how do I get this refund, I don’t see w...

cucho111 by • Level 1: Joiner
  • 237 Views
  • 2 replies
  • 0 kudos

Cancel my contract

Hello, I had paid off my device plan and would like to end my contract as I have found a better sim on plan. how do I go about cancelling my contract.

Leroy2 by • Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

Voicemail

i’ve forgotten my voicemail pin, tried many different things. Hasnt worked now i am blocked.

Resolved! Charge

£30 was taken out of my account as an order reserve. I no longer want the phone and want to be refunded please.

precious3 by • Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

My O2

Can’t download and access my bill

BB12 by • Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Refund for faulty mast

Calls have been dropping out at home for the last few months and though O2 are now occasionally updating us they still haven't fixed it. How do I go about claiming a refund (and ideally compensation, as it has been extremely costly in time and someti...

jr42 by • Level 1: Joiner
  • 404 Views
  • 5 replies
  • 0 kudos
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