My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8489 Views
  • 1 replies
  • 1 kudos

Using phone in Vietnam

How can I best use my o2 in Vietnam - I have Volt 

judyeng by Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos

Audible

My Amazon Prime accounts says I will be charged for audible on renewal, but I believe I have removed from my O2 account. Am I going to be charged? Amazon says I need to cancel through O2.

I was told to have an upgrade but not an upgrade

Hi thereI was a Giffgaff sim user, subscribed data plan 10GBP for 20GB; and I newly joined Virgin Media boardband service. I was told to be eligible to an upgrade of my mobile data plan to O2, with a discounted price for the same data plan, keeping m...

CHKK by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Cancel my membership

Hello, I've called you and asked to cancel my membership on September 3rd, 2024. I got a verbal approval from your representative but haven't recieved any confirmation email or refund for my last bill. Can you please look into this and revert back? B...

boaz by Level 1: Joiner
  • 235 Views
  • 2 replies
  • 0 kudos

Convert balanace to data

I need help with getting my 60 pound credit balance exchanged to data please help

Vb18 by Level 1: Joiner
  • 269 Views
  • 1 replies
  • 0 kudos

Incorrect address - O2 'unable' to change

Hi, my husband and I are trying to get our Virgin/O2 Volt benefits, however, having trouble because the address on my husband's O2 account does not match the Virgin account. This is because O2 have it down with a house name, and Virgin don't. We do n...

Contacting to cancel Sim.

Been trying for nearly 24 hours to contact customer services, 202 doesn't work from my phone, I don't have a landline and they wont discuss a cancellation online. Any ideas.

E-SIM

I swapped my phone through insurance because it was damaged and am now having issues reinstalling the e-sim. I was sure to deactivate it on my old phone prior to formatting and exchanging it.

HG2 by Level 1: Joiner
  • 339 Views
  • 3 replies
  • 0 kudos

order

Hi I have received an email about my order NC**********. I have not placed any order ?? Can you explain please Thanks