My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Keeping old number

I have recently got a new phone from somewhere and a new O2 contract. I was with O2 originally and just want my new old number in my new phone. It said that my new sim would have my old number but this hasn't happened. My old phone still has my old s...

Holly1890 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No service

I have got no service and have had it since 1030 today I’ve put the sim in a different phone and still have no luck in getting a service

Issue to top up

I have been trying to top up my account for 2 or more weeks and I am not able to do. Whenever I try from the app it says "sorry we couldn't process your payment, if the problem continues try with another card or contact your bank". So I have tried wi...

Ef1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Just upgraded

I have just upgraded my phone and as part of the upgrade i was supposed to get a free smart watch which i expected to come with the phone. The phone arrived yesterday but no watch can anybody help

Phil18 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Data balance not updating

Hiya I'm on a pay and go account and when I check my tariff balances in my O2 my data balance doesn't change? I use my data quite regularly and sometimes for hours (my home wifi can be quite temperemental) but my data balance has stayed at the same a...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

connection problem

hi i am having connection problem to get on my phone what app and internet not working. ive follwed all steps reset network settings and also turned phone off and on. i last sent messege on my phone what app at 12 midnight after that ive lost connect...

RZ by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Text message

I would like to retrieve a sent text message from a long time ago.

Tracey5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Keeping Old Number

Hi, I've ordered a phone which was an upgrade but it came in the wrong colour so we had been told to send it back which we did. we then had to re-order the phone but on O2's end it was made as a new sale instead of an upgrade. requested for the old n...

Retrac by Level 1: Joiner
  • 3 replies
  • 0 kudos

Aerial Direct

Hi I’ve just had a call from Aerial Direct who said they were partners of O2 and offered me a cheaper tariff which I agreed to over the phone. During the conversation I was asked what type of business I run , I told the person that I did not have a b...

Rolly by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! contract renewal

My contract expire middle of Feb. Will it be renewed automatically on same tariff or do i need to contact you?

MrTL by Level 1: Joiner
  • 1 replies
  • 0 kudos