My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9626 Views
  • 1 replies
  • 1 kudos

Resolved! Contract End Date

Can someone tell me where I can go within my Account online and see when my Sim only contact ends? Thanks Jean

JeanT by Level 1: Joiner
  • 1865 Views
  • 4 replies
  • 0 kudos

Resolved! Paying bill on O2 apo

I've been trying to pay my bill since yesterday. To start with it kept saying the app wasn't available to use right now I tried again a few hours later and the app was ready to use. I then tried to pay my bill on the 14th March, everytime I tried to ...

Gordy by Level 1: Joiner
  • 2750 Views
  • 8 replies
  • 0 kudos

Resolved! Why can I NEVER top my data up??

Not good enough service for what I (over) pay. Better get it sorted soon or I won't be the only customer you will lose. Let me top my data up. My money. Your 'service a joke!! Sort it now. Losing patience.........

Flipoff88 by Level 1: Joiner
  • 1632 Views
  • 5 replies
  • 0 kudos

Resolved! Online My O2 account not connected to my phone number

Hello, I was wondering if you can connect my online My O2 account to my current phone number as when I log in now and look for my upgrade options it states "You have no numbers or accounts to upgrade. "

KK2 by Level 1: Joiner
  • 1410 Views
  • 2 replies
  • 0 kudos

Resolved! My Account Set Up Screen

Why do I get a "SplashPage_NoEmail.aspx" page, that does not allow me to select the Low Balance Option? I am on the Regular Top Up option and I want to change. I have tried clearing my browser cache but it makes no difference. Thank you.

Lizjb by Level 1: Joiner
  • 1091 Views
  • 3 replies
  • 0 kudos

Resolved! Name

How do i change my name on my account

Scotty by Level 1: Joiner
  • 891 Views
  • 2 replies
  • 0 kudos

Resolved! 'new user issues' cant find Chat transcript log in MyO2.

First post here so please bear with me...I transfered to O2 last week and have now the SIM which arrived next day.. I then thought to bring my old number with me and so opened chat in MyO2 and we went through the necessary.. all OK so far... the oper...

C-dog by Level 1: Joiner
  • 2733 Views
  • 6 replies
  • 0 kudos

Resolved! Change Username

I have accidentally changed my wife’s username to my work email address (long story) and she’s not happy but I don’t know how to change it back. Can someone help?

Boltonben by Level 1: Joiner
  • 1218 Views
  • 4 replies
  • 0 kudos

DASH_ERR04: The account number in the target address is invalid.

Hello Whenever I try and view my bill I get error "DASH_ERR04: The account number in the target address is invalid." I can view a summary of my latest airtime bill as follows: however when I try to "download and print latest bill" I get the following...

bills-viewairtime.PNG error.PNG
K0zb0 by Level 1: Joiner
  • 4605 Views
  • 12 replies
  • 0 kudos

Resolved! Phone bill

Hi I have my phone bill due 28th February am I able to pay it the following day I get payed the 1st March.

Lll by Level 1: Joiner
  • 1061 Views
  • 3 replies
  • 0 kudos