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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Reverted to old My O2 App - cannot go back to new one

Hello,So I had the My O2 app which had aura and the new look, however, by mistake, I uninstalled it. So I went to the play store and installed anew, only to find the old version of the app on there which was lasted updated November last year.How can ...

Changing or adding numbers on family bot on or my o2 numbers bot on.

Hi douse anyone know will o2 ever put it on my o2 app that people like me can change or add numbers to the family or my o2 numbers bot on that do have it?

Resolved! trying to enter my 02 account.

Trying to access my 02 account. Password not working. I used the reset option, but still refuses to let me in to my account. Email is correct and recognised.

Resolved! password

hello,how do i change my password to my own password for my o2 acount,im a new customer rther the one i was given

Resolved! Received 50MB roaming data limit message

I have Travel Abroad bolt on. I am in Russia and have received message saying I have nearly reached my 50MB/£48 roaming data limit. Why? I should be charged £4.99!

My02 won't take my payment

So my Payment is due on the 20th of each month. I tried to pay off my bill early through My02 on the 14th. The funds were marked pending by my bank however they were not taken by 02. 02 never took the funds and the money bounced back to my account to...

Resolved! 2017 phone calls and messages I need

Hi, I need copies of 2017 phone calls and messages. How can I get them.

Resolved! Change name

I want to change my name. Because I get married

Resolved! Text charges to 888 numbers

How much am I charged to text STOP to 8869 ?

Resolved! Just joined O2. Already hit hurdle trying to register online.

When trying to set up my online account I provided the phone number I had gven to the sales person earlier today. Online system returns an error saying this number belongs to another account. What is the reason for this? So annyoying to hit a glitch ...

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