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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8616 Views
  • 1 replies
  • 1 kudos

Eligibility for o2 Travel Inclusive Zone Bolt on

Why am I not eligible for the above if I have o2 Refresh, Pay Monthly and 15gb. Does anyone automatically get the elusive o2 Travel Inclusive Zone Bolt on included for free?

GAG by Level 1: Joiner
  • 2231 Views
  • 10 replies
  • 0 kudos

Resolved! Name Change

Dear O2 Team, I'd like to amend my name after getting married and I was told the only way to do it is via email (I've been to the O2 shop but they couldn't do it for me there even when I had my new passport with me). I'd like to get a new tariff, pos...

Anonymous by Not applicable
  • 1831 Views
  • 9 replies
  • 0 kudos

Resolved! my 02

Why can I not log into my O2 account. Website just says "Back soon" We're really busy at the moment. Same when I try and log into my account via the o2 app

beefy by Level 1: Joiner
  • 1564 Views
  • 4 replies
  • 0 kudos

Resolved! Turning Roaming back on

I have been in Georgia (ie outside the Euro zone) and unintentionally left Roaming on. Result: a hefty unexpected bill - and I seem to have gone over my limit. I eventually turned off Roaming but now find that, when I try to restore Roaming, it autom...

Roaming1 by Level 1: Joiner
  • 1544 Views
  • 2 replies
  • 0 kudos

Resolved! Direct debit

Hi thereI have accidentally cancelled my direct debit payment from my Barclays app ,how can I reinstall it?Thanks

Marius by Level 1: Joiner
  • 1694 Views
  • 3 replies
  • 0 kudos

my O2 app

I have a one + 5 , for a year the my O2 app been fine .Last few months it will not run ? , Uninstall it loads of times , reinstall and it won't run , just constantly saying downloading and doing nothing ??

Rongtw by Level 3: Thinker
  • 2034 Views
  • 7 replies
  • 0 kudos

Resolved! How do I print my bills

hi i want to print off my bills from nov 18 to april 19 how do i do this

Resolved! O2 open friends and family

I have successfully had o2 open discount for a few months now. I can no longer find the discount code on my o2 open home page for friends and family discount. Does anyone know where I can find these? I’ve followed the instructions found in help with ...

Hoynzie by Level 2: Apprentice
  • 3988 Views
  • 10 replies
  • 0 kudos

Resolved! Help with Roaming data

my number is [Removed]. recently i was in Poland and the internet did not work for me. I do not know how to turn roaming data on my iPad. please help

papi1702 by Level 1: Joiner
  • 1781 Views
  • 2 replies
  • 0 kudos