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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Changing linked device

How do I change the device linked to my account? I used to have an iphone but now have Google pixel 3a

Resolved! access to account

I have lost my sim card, I only have access to my email but I need to log onto my O2 to see when I am due an upgrade, as my phone is broken. I also have my account number from my bills. Can you help me gain access to my account?

Resolved! Payment

It’s not letting me pay my bill and I can’t call anyone because my phone bill has gone late so they’ve cut my phone but the app only let me pay either

Resolved! My O2 app fails to work properly.

I am into my second month with o2 and still my my O2 app won't function correctly. I have registered etc. It won't display balance and info, and says my divive is that of the phone I ported a number from (was on Tesco mobile). O2 support said that it...

Resolved! My IPhone Order

Hi, so I ordered an iPhone on Thursday and it said that it would send me another email to say if my Order has been sent off, but I haven’t received an email and it’s been three days. Now when I try to use “My O2” to use “Track Amy Order”, it won’t le...

Resolved! Change accounts // number

Hello,I called to change accounts and phone number yesterday. The lady said it would take within 24 hours for the number to change back to my previous number but it is still the same.Please let me know when it will be successfully transferred

Resolved! Calling inside UK to New York

With my current contract will it cost me to call New York for 10mins?

Unable to sign into M2 O2 app

Hi, I have been a business customer (pay monthly) with number of devices for so many years now. Today I downloaded My 02 app and when I tried to log in, I get message saying 'My 02 isn't available to you'. Is this app not available to business custom...

Resolved! Pay as you go to pay monthly

On Saturday I changed from a pay as you go tariff to pay monthly. My phone number was transferred to the new SIM card and everything seemed to be working as normal. I’m unable to sign into my O2 and when I do try and sign in on the Internet its sayin...

Resolved! one off bolt

Hi.By mistake my child buy one off bolt yesterday thinking that is upgrade.Today I received email that i am charged 47.66 pound.If is any possibility to cancel one off bolt,please?Thank youKind regards

O2

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