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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Changing dongle username/password

Please can someone tell me where I change the username and password for my dongle. I am logged in to MyO2 but can't see a link anywhere.

Resolved! Add account to the 02 app

I want to add another account to my 02 app that I already have so both accounts are on it. How do I do it?Many thanks

Resolved! My o2 won’t work ?!

Having issues getting on to my o2 on app says im a new customer and could take 48hrs to get it working. But iv been with them for years now had issue with it for a bit had to do a new password each time I sign on. But that’s 1st time iv seen that com...

Resolved! change billing date

i would like to know how to change my billing date without calling customer service

Resolved! Data

How can I get more data usage to my phone as I've got 30gb of data but I would like more

Resolved! Adding Data

I have tried three times today to add a data bolt-on. First, I tried to add via my phone as I have done many times. I had a message to say that data could not be added at this time. I then tried to add data via the website and had a message that 'som...

Resolved! Sim only uograde

Hi, Just ordered a Sim only upgrade as my contract had ended and my device is paid off. Two questions. Will I be able to keep the same number? Can I still upgrade the phone, if I choose to, before the sim only contract expires?

Resolved! Change

Change

Resolved! My Network app...

Does the speed tests for download and upload speed in the app use O2 data? I know the browsing and video ones do but does the speed test?

Resolved! Overdue payment

So my plan is for 40.20 per month with the phone, unlimited text and calls.I have now had another airtime bill for 123.95 so I login to try to see where these charges are from, but every time I press the view my bill it takes me back to the login pag...

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