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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! O2 priority app not working since my number has been ported

Hello, My number has recently been ported to O2 and the app no longer loads, it will send the 6 digit code to my ported O2 number but then states the message "your phone number xxx is not eligible to enjoy PRIORITY"How do i fix this please? it's been...

Resolved! Change of address after placing order

I placed an order for a new iPhone. Order went through fine.Noticed its at my family members house that I was living at a few years ago.I have just changed it, will the delivery still be next day and will it come to my current address? Stay safe,Rega...

Resolved! New Orders

Hi,I ordered an iPad Pro on Saturday for delivery today. All contracts have been received but I have not had an update on delivery and it doesn’t look like it has been shipped today either. There is no one available to speak to check the status of my...

Resolved! Smartwatch

Hi, I'm wondering if it's possible to add on a smartwatch to my pay monthly plan, as I would like one but cant pay for it outright and would prefer to pay it off monthly.

Paying Bill online error

Hi i was trying to pay the balance of my bill online, dont usually have any problem with this but the last few days all i see is an error at the Card Security Code section. Is this a problem with anyone else?Like this, This information is not availab...

Proof of purchase

I am trying to make an insurance claim to replace my lost phone and it requires a proof of purchase. Is there any way I can find my proof of purchase in my O2 or does your first air time bill count as proof of purchase?

Resolved! Spending Cap

Is it possible to set a spending cap through the MyO2 App? O2 are only taking urgent calls during this time and so I can't do it that way.

Adding another number to my O2 account

I currently have two accounts with O2. Is it possible to link these accounts so that I can see information from both? I only ask because I don't remember any of my login information for one of the accounts.

Resolved! Only just joined the NHS why cant i get a discount now?

Been with 02 a while but only just began working for the NHS why cant i get the discount?and i cant call because of COVID-19, which is understandable as this is not urgent.

Resolved! Verify email address email not being received

Similar to others from December 2018. See link: - https://community.o2.co.uk/t5/My-O2/Account-Login-Verification-email-problems/td-p/1184239 Setting up My O2 account everything went OK until I got to the 'verify your email' page. I have requested it ...

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