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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! PAC CODE

I need my PAC from you but my mobile is broken.I need to keep my old phone number and need use of new phone urgently.How can I swap over to new provider without being able to receive or send texts?

Resolved! My O2 won’t log in

I registered my account last Thursday when I ordered an iPad, I am still unable to get logged into the app or online and I can’t find where to get in contact with anyone to fix it, i also got told the iPad I ordered was out of stock but I’ve heard no...

Historical Bills

I'm trying to download historical bills for expense purposes. I know the page to go to and it displays the details for the March 2020 bill. There is a drop down to see the previous months. The drop down displays the previous months but when I click o...

Cannot unlock SIM

Hello. Trying to swap to vodafone from o2 and cannot get the sim to read. Phoned o2 who told me I need the PUK code which I have got but I don't have anywhere to enter it. I've tried looking on the o2 SIM which is no longer active as it's been switch...

Changed my mind

Hi,I’ve just received my phone and sim but I’m not to happy with the phone .I went online on change my mind policy but it says to contact O2 and send the phone back .I can’t speak with anybody on the phone .Do I need to call them or just send the pho...

Billing

I paid off my device a while ago, and before that the bill was 50 pounds/month. The device is now paid off, and they said it would only be around 20 pounds/month, but I am still being charged 50. Due to COVID I can't talk to someone about this over t...