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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 10116 Views
  • 1 replies
  • 1 kudos

Phone not on

I have paid my bill but my phone still isnt on

Alimay by • Level 1: Joiner
  • 683 Views
  • 1 replies
  • 0 kudos

Online Chat

What has happened to the online chat, i don't want to waste my time in call queue or go in to a shop to find out simple questions that used to take 2 mins on the online chat. O2 offer online help but when you search for the answer there is no answer ...

Error 500

I keep getting a error 500 message when I try to login in my o2 account. Help

Mat by • Level 1: Joiner
  • 942 Views
  • 2 replies
  • 0 kudos

Resolved! Change back from Esim to physical

HiI inadvertently deleted my esim and I am now waiting for o2 to send me a new QR code.How can I change from an esim to a physical sim for the meanwhile and does this require me to speak to support or can this be done by myself?

M19 by • Level 1: Joiner
  • 3967 Views
  • 3 replies
  • 0 kudos

Resolved! About suspending account

I was wondering if me and my family can suspend our account. Currently, i am not in UK so if it’s possible to pause our contraction for few months, please tell me how that would work. And I’ve sent email with required information to mycare@o2mail.co....

Moon by • Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

Resolved! Unlocking after closing account

Hi. I foolishly moved to a different sim provider (still on the O2 network) before I unlocked the phone, because I thought I would not need to as I am using the same network.I am now unable to use either the myO2 app or my old online account to get t...

Aviatrix by • Level 1: Joiner
  • 554 Views
  • 2 replies
  • 0 kudos

Resolved! Contract

Can you please tell me when my contract with 02 I can’t remember the date of commencement that’s from the very beginning please regardsIan Maudsley

Imauds by • Level 1: Joiner
  • 444 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 error 500 - Both phone and website

I have recently switched to O2 and on registering for the phone set up a 'My O2' account. Since purchasing my device I have received the phone, with sim, and appears working with exception of the My O2 app which states "Unable to resolve host, No add...

Matt2142 by • Level 1: Joiner
  • 5413 Views
  • 1 replies
  • 0 kudos

I upgraded but chose the wrong colour

I have just upgraded and my order is in progress but i have chose the wrong colour iphone is there way i can change it so it comes the colour i wanted it to be

Ibby by • Level 1: Joiner
  • 972 Views
  • 1 replies
  • 0 kudos

My o2

Whenever I try to do anything on my o2 (the app and online) it says that it can’t load anything but it works for my sisters and I have full internet connection so why?

Totty by • Level 1: Joiner
  • 730 Views
  • 1 replies
  • 0 kudos
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