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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

TURN OFF OLD PHONE AND OPEN NEW ONE

i UPGRADED FROM O2 TO ANOTHER O2, NEW ONE WORKING OK, APART FROM WHEN GOOGLE SENT ME A MESSAGE IT WAS SENT TO MY OLD PHONE WHICH SHOULD BE SWITCHED OFF, ANY IDEAS

Update billing details

I have tried to change my payment/billing information via the MyO2 site and app.After entering the new account number and sort code and clicking save the next page shows an error message saying'Sorry, there was an error updating your payment details....

Having real issues logging into my account here :(

I'm trying to get a PDF of my bill but I can't log into MyO2. I'm able to log in with my email and password, thats fine, but it then asks me for my contact number for the account. I put this in and I get a code via text to put in. When I put it in ho...

Sharing data

I currently have an iPhone using an O2 Refresh tariff with 30gb of data available, I also have an Apple watch attached to the same number. I have recently purchased an iPad Pro with cellular/WiFi connectivity, i would like this iPad to share the data...

Huawei ipad storage

My ipad has only 269 gb of 16gb remaining. I have deleted a lot so there is not much on it now but it still keeps telling me I am running out of space. What should I do?

Used all my data

Why am I receiving text messages saying I’ve used all my data when on the app I have plenty of data left? Has somebody else got another account in my name?

Resolved! Direct Debit

I recently have changed bank accounts and I do have a direct debit setup on my back account but o2 say I don’t have one setup. I sent them a Direct Debit Mandate last week as I’m not able to phone them because they are only taking calls for stolen ph...

Merge accounts

How do I merge 2 accounts?

Name Change but keep number

Hi, i was going to upgrade my phone today as I've finished my contract but then realised my account is in my dads name, I've read that I have to cancel my account and start again in order to change the name to mine however I want to keep my current n...

When trying to upgrade I click on any phone then I get an error page

When trying to select an upgrade I click on any phone and get error page

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