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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

How do i get the following information

Please provide an image of your invoice, receipt or order confirmation accompanied by your delivery note showing the date of purchase, product purchased, and logo of the retailer who sold this to you. Originally sent to wring email address, need this...

Invoice

I need an invoice for the new phone that I have, to claim my cashback from the phone manufacturer. Hiw do I get this?

Changed iPhone 6S to iPhone XR

O2/My device still showing my iPhone 6S changed to iPhone XR day of lockdown, can this be changed and can old 6S be unlocked so I can give to Grandson, he has dropped his and is with Three provider.

iPad 2019 Covid-19

I ordered a new iPad 36 hours ago and haven’t received confirmation or any details about my order being accepted?Is it taking longer than usual because of COVID-19? When will I know if my order has been accepted? They’ve taken £20 from my account and...

deposit refund

Hello. Can i please get back my Total Deposit Amount Held of £475.00 please. I tried phoning you guys, but for some reason the robot can't seem to want to recognise my reason for calling 'get my deposit refunded', 'deposit return' etc. And now with t...

Disney +

I have just purchased a new phone which said it came with six months free subscription to Disney +. When I registered with the channel it said 7 days free then 5.99/month.Is this a known problem and how do I get it resolved?

iPad order

Please can someone advise when orders of the iPad will be in stock and delivered as ordered tuesday and needed it for my daughters schooling next week?.

Name correction

Dear Team... Please correct my name - My correct name is xx xxxxx xxxxxxx & ADDRESS IS - xx xxxxxxxx xxxx,xxxxxxx xxxxxx,xxxxxx xx xxx -PLEASE UPDAT ME -xxxxxxxxxxx [mod edit: please do not post personal information such as phone numbers on the publi...

Contacting o2 non urgent

I need to contact o2 customer services as I am having a dispute with a company that have been charging me insurance for a phone that has not been in use since 2016 and I need to provide Proof of non usage! I have tried looking for an email address to...

O2 services not working

my o2 services are not working and I can't use anything I paid all the bills for this month on top of that I tried to order a tablet and It took me twice the money for it and it didn't let me order it, I am very upset with this as O2 left me without ...

O2

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