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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Repair

The screen is broken on my phone

Bill

Hello, I paid around £300 for this contract and was told I could either get the money back as my credit was bad or I could use it for my bills, could you take one payment off of the money I paid and give me the rest back please?

Find Account Number without using "Print Bill" page.

Hello, I am trying to fill in a name change form, but to do that I need my Account Number. I have seen many people saying that to find my account number, I have to look at the "print my bill" page, but whenever I try to do that, the page just leads t...

Resolved! 1

Hi I want to borrow 1 pound .How can I do?

Resolved! Cancellation

How do i cancel my contract? I have just ordered my new sim from a different company and i have used the PAC code with the new provider. is it up to them and o2 to cancel my contract or do i have to do something else?

Resolved! Disney+ airtime offer - not worked but I’ve still been charged

I purchased the offer for Disney+ where you get £2 off your airtime, when I followed the instructions it had already been redeemed/was not in use according to DisneyI didn’t think anything of it assuming the offer hadn’t been put on my account as I c...

My phone has no tone when connected to Apple watch

Apple Watch connected to my phone. When people phone they don’t get the dial tone ? I can hear the phone my end .

Mobile number change problem

Despite o2 bringing my old number across from EE the original o2 mobile number that came with the handset still comes up on peoples phones when I’m FaceTiming, iMessaging and ringing them, why is this and how can it be fixed? I’ve had my new iPhone 1...

STAC code

how do i use a STAC code on an existing contract with o2 (ending a contract with another company)

Resolved! Can't view my bills

When I try and look at my account bill details or old/previous bills I get a new tab with the message below. If I choose report the problem I get the message "Knowledge Server Error - Please try again". There’s a ProblemThere’s been a problem getting...

O2

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