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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Credit repayment

I have been advised that I have a credit on my account. How can I get the money from O2 into my bank account?

Resolved! Downloading copies of my bills.

Hi. I need to download PDF copies of my April and May bills and cannot see any way of doing this when logged on, both on the O2 website and in the My O2 App. Please help.

End my contract

I want to end my contract (22nd June) it finishes.. and go to a sim only deal. How do I do this?

invoice download

why can I not download my account invoices unless i subscribe to adobe flash player

Resolved! o2 open

Hi I am trying to add my employee discount for a new O2 refresh contract, the account was opened today on a new contract handset. I have followed the guide, of work email, and have the code, however, when I go to my O2 I currently get a we are experi...

Direct debt setup

Can I set a direct debt up please

Resolved! VAT Invoice

Hi Does anyone know where I can access a VAT invocie for a mobile top up? Thanks

Resolved! Upgrading my number issues

For me to upgrade my number I have to pay £660 for the device plan, so I decided to upgrade via the o2 website. I built a custom plan with a £30 upfront deposit, total fee to upgrade my number was £690.The payment got taken but the order didn’t go th...

Resolved! Contract finish

June 19 ends my contract. I do not want to extend it, how to end this contract? How do you change to pay as you go? how to keep the number?

Resolved! Order not arrived, have dispatch email, can't find order in myO2

I ordered a replacement SIM card on Monday the 25th of May, through the O2 live chat, whereupon I received a confirmation email that the order had been placed. The same day I received a dispatch email to say that the SIM card had been posted. The SIM...

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