My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14411 Views
  • 1 replies
  • 1 kudos

Resolved! Change bank details

I liketo change my bank details but keep getting cut of as I got a out standing bill

Proof of usage for insurance provider

Hi can anyone help with this?..... My phone insurance provider requires proof of usage for my device that I'm claiming against. Is there any way to access this information without speaking to an o2 rep? According to insurance company a phone bill is ...

SG4 by Level 1: Joiner
  • 511 Views
  • 1 replies
  • 0 kudos

Number ztransfet

when will my number be transferred today, have filled form in and provided pac code

lwsg by Level 1: Joiner
  • 740 Views
  • 3 replies
  • 0 kudos

Data not working

I lost my phone the other week so I blocked my phone just to be on the safe side then I found it in the house so I unblocked it and now my 4g doesn’t work and it also saying I have 120gig left to use can I get any help to unblock this at all?

Jordan03 by Level 1: Joiner
  • 661 Views
  • 2 replies
  • 0 kudos

Deposit

Hy I pay for 3 months ago billsI talk with a guy about my deposit and he tell me in 7 days I have the deposit backI check my account and I don't see the money back .What is happening why I don't have my deposit back ?

Lucian1 by Level 1: Joiner
  • 941 Views
  • 5 replies
  • 0 kudos

Resolved! Disable Aura

The My 02 app has updated and I'm now getting notifications from Aura, O2's completely unnecessary digital assistant. How do I disable Aura or at least turn off it's notifications? I'm using a Samsung S9 with Android 9.

csnazell by Level 1: Joiner
  • 3297 Views
  • 9 replies
  • 1 kudos

Resolved! scam text

no response to last scam. got another one - has anyone got idea about unwanted text from 24141? and, is 02 selling mobile numbers to scammers?

dd10 by Level 1: Joiner
  • 3040 Views
  • 1 replies
  • 0 kudos

Ridiculous

Because The team I spoke with the person is offered unlimited calls and texts 8 GB data for £10, with including international 120 mins, for same mobile number. But with ridiculously he spent new sim and now I charged for international calls £30 pound...

Venkat by Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos

Resolved! Repair

The screen is broken on my phone

Doitall31 by Level 1: Joiner
  • 628 Views
  • 2 replies
  • 0 kudos