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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

how to swap O2 coverage to new iPhone SE from old iPhone SE

Just got my new iphone SE with new SIM. Loaded sim and xferred data from old phone. All good. Except old phone is still working (on O2 contract) with phone coverage and new phone showing 'no phone coverage service'. What do I do? Take the old sim out...

Resolved! Where can I get a digital receipt for my recent purchase from O2

Where can I get a digital receipt for my recent purchase from O2

Resolved! Internet abroad

Hi,I have left the UK 3 months ago to go home (to the Netherlands) due to COVID-19. I am planning on coming back but that will probably be early 2021... I was wondering how long O2 will be supporting me. How long will I have access to internet, texin...

recover my o2 account

i want to recover my o2 account

Missing order

Hi.I just took out a contract a week ago and haven't had an update on delivery yet money was taken as part payment for the device. Is there a contact email address for o2 to raise a complaint? 1st time using this network and already fed up without ev...

I thought aura was a scam!

I got my first notification from aura that I was getting a bill. I ignored it as thought it was a scam - I'd never even heard of aura, and certainly didn't associate it with O2. Why would something I'd never heard of send me a bill?I had to make a se...

My contacts

Can I view my contacts list on my o2 account online?

Resolved! Change bank details

I liketo change my bank details but keep getting cut of as I got a out standing bill

Proof of usage for insurance provider

Hi can anyone help with this?..... My phone insurance provider requires proof of usage for my device that I'm claiming against. Is there any way to access this information without speaking to an o2 rep? According to insurance company a phone bill is ...

Number ztransfet

when will my number be transferred today, have filled form in and provided pac code

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