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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Disney

Hello, I got Disney+ for 6 months free. My account says it is activated and pay nothing until October. However i don’t have a redemption code even though I requested it. I tried to ask them but they won’t help me, does anyone know what I can do?

Text scam

I recieved a message yesterday saying that I needed to update my payment information. Without thinking I clicked on the link but I realised it was a scam and didnt enter any details. Could my phone get hacked into now?

SIM CARD

During this covid lockdown, how can O2 send me a new sim card for a different model of phone? Can't do it via the web for some reason, nor the phone. Any ideas please?

Urgent customer service assistant needed

Why is it not possible to speak to someone to assist with difficulties? For over 2 hours I have been trying via various methods.

upgrading online

I've tried for 3 days to upgrade my device and plan. I choose my phone and plan but when I click go to checkout it just says site isn't available. what do I do?

Missing order

I ordered and paid for an iPad on 9/4 and although I’ve received confirmation of my order I haven’t received my item or any other correspondence. How do I get an update on this? It’s not showing under “My Orders”

My iPhone has 'No Service'

I have an iPhone 7 and my wife had a Samsung. We are both on O2. My wife has upgraded to an iPhone SE and received her new phone yesterday. She had 'No Service' so I went onto the help page. I managed to get her service going on the text help but my ...

Over 18 identification

Hi,I don't have a credit card and due to lockdown, I cannot enter a store to show my identification documents to prove I'm over 18 to remove the lock placed.Is there another way to do this?Thanks

O2 app - name labels

Hi - recently updated the MyO2 app on iPhone and was wondering if there was anywhere to change the various phone numbers on my account to names?I have my kids phones on my o2 account as I set them up and pay the bills. This means I have multiple phon...

Resolved! Bill

I want to change my billing date as I'm late paykng my payments when the bill is due I don't get paid till 2 weeks after the bill comes out thanks

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