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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Resign

Hello, I am now living in France, by the end of this month, my device plan will be fully paid and my contract ending. As I am not leaving in the UK anymore, I would like to stop all contract and avoid any automatic "re-involvement" between O2 and mys...

Resolved! My sim cannot be accessed

Puk code

Resolved! change handset details with o2

how do you tell o2 that you have bought a new handset so that the records are up to date? I bought a new device from onbuy and i guess o2 need to know handset has changed?

Resolved! Top up

I buy voucher to my O2 i top up the SIM and after i dont have any one Pound what's happend ?

Resolved! Through free £5 credit

Please5

Resolved! Problem with payment/changing billing address

Dear Sir/Madam Because of retirement I'm coming back to my native country Poland. I had to close all my direct debits, but of course I'd like to make all required payments. My phone and broadband are active up to 15 of December, all things are settle...

Resolved! Device Plan

Does anybody know how to get a vat invoice for the device. (Not the monthly bill this already has a vat breakdown) 02 have been useless in advising me on this i'm getting knowhere.

Resolved! Bring in%20another%20account

I have two O2 pay monthly contracts. How do I add the second number so that I can see both accounts in the same place? Thanks

Resolved! Changing card details

How do I change the current billing details on My O2 to different card details?

Resolved! Faulty Sam S9

Hey all. I have a issue with o2 and am looking for advise. Purhased S9 through CPW Aug 2018. Mid Oct 2019 lost signal. Nothing. Went to CPW, referred me to o2. Said purchased phone from CPW. Faulty. What do i do? Sent me packaging. 5 days to sort. Br...

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