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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Error 500

I keep getting a error 500 message when I try to login in my o2 account. Help

Resolved! Change back from Esim to physical

HiI inadvertently deleted my esim and I am now waiting for o2 to send me a new QR code.How can I change from an esim to a physical sim for the meanwhile and does this require me to speak to support or can this be done by myself?

Resolved! About suspending account

I was wondering if me and my family can suspend our account. Currently, i am not in UK so if it’s possible to pause our contraction for few months, please tell me how that would work. And I’ve sent email with required information to mycare@o2mail.co....

Resolved! Unlocking after closing account

Hi. I foolishly moved to a different sim provider (still on the O2 network) before I unlocked the phone, because I thought I would not need to as I am using the same network.I am now unable to use either the myO2 app or my old online account to get t...

Resolved! Contract

Can you please tell me when my contract with 02 I can’t remember the date of commencement that’s from the very beginning please regardsIan Maudsley

Resolved! My O2 error 500 - Both phone and website

I have recently switched to O2 and on registering for the phone set up a 'My O2' account. Since purchasing my device I have received the phone, with sim, and appears working with exception of the My O2 app which states "Unable to resolve host, No add...

I upgraded but chose the wrong colour

I have just upgraded and my order is in progress but i have chose the wrong colour iphone is there way i can change it so it comes the colour i wanted it to be

My o2

Whenever I try to do anything on my o2 (the app and online) it says that it can’t load anything but it works for my sisters and I have full internet connection so why?

Bill

Pay the bill 27th but youse cut phone off straight away, I need my phone on

Key Worker Contract Support

Help?As a key worker mobile communication is vital and the current level of service that I'm receiving is terrible. Having been an O2 customer for many years I'm extremly annoyed. Yes these are challengingtimes! However, i've tried several times to c...

O2

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