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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can't pay my phone bill.

Been trying to pay my phone bill for the past 3 days. The site wont accept my cards and neither my girlfriend or my parents cards which is quite fustrating.

Resolved! How do I get a micro SIM & keep the same number.

Where or how can I get a micro sim?

Ordering online

Im having trouble ordering off the 02 website. It is coming up red every time I put my expiry date in? Can you help?

Data sharing confusion. Help?!?!

I'm looking to share data with the other half as hes constantly using his up. Both accounts are on the same my o2 account and when you go to the data sharing bit of the my o2 app it says that both our devices are able to share data. But where do I go...

Resolved! Demon games

I got £10 of extra charges, demon games which Idon't jniw when or how I bought? How can I cancel it or what can I do?? Thank you

talk to an agent

i just simply want to speak to an agaent on upgrage of my phone ive been logged out because of lap top issues now cant log in to chat again

Resolved! UK can’t dial my mobile

Anybody experiencing problems with network, I’m stuck in New Zealand and my phone goes straight to voicemail and I need my UK insurance company to get in contact with my urgently.

Resolved! Combining My O2 accounts

So I recently took out a brand new PAYM contract with O2 for the first time in years (I've been with Orange and then EE when they merged for the last 10+) Due to some confusion with the phone registration, I created a My O2 account yesterday that obv...

Connecting two accounts

I have an 02 PAYG account and recently got my wife one. about 5 days ago I tried to join the two accounts by using the "bring in other products" but wy wifes is still yet to show up on the App OR the web portal. Live chat couldnt help and the girl I ...

Account Login/Verification email problems

Having to write this logged in to my partners o2 account because I can't get in to mine!Ordered a new PAYG phone this morning, all appears to have gone through, but no email confirmation received. I've also had major problems logging in to the new O2...

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