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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Contract not showing on My O2

Hello - our family have 3 mobile contracts with O2 and for ease of dealing with them, they are all in my name. My son changed his phone with a new contract recently but this new contract is not showing up on My O2 so I can't keep a track on the month...

not receiving text messages

I did an upgrade on Sunday and not receiving text messages can send Texas call but just can't receive them

Problems with logining onto my 02 App.

Hello,I am posting here because I am having problems accessing my 02 app. I can login fully with no problems on my laptop. However, with exactly the same details when I am trying to login into my 02 App it is saying my details do not match. Does anyo...

pdf bill

I can not see my previeus bills before may 2018

Change my myO2 email but O2 messages still being sent to old email address

I have recently changed ISPs and previously used my ISPs email service. After changing my ISP I went into myO2 and successfully changed my email, which is also used to login to the O2 systems. I did this a couple on over 3 months ago but all my email...

Disney +

Anyone know why I can’t add this as an extra? When I try it just comes up saying oops sorry try again

Phone deposit

Hello. I would like to know when and how I can apply for a refund of the deposit paid for the phone when signing the contract?

upgrade trouble

I want to upgrade my phone but when i login to my o2 website the format of the website is strange and wont let me look at different options. I have tried two different tablets and lap tops, when using the o2 app the upgrade option page is blank. i ha...

Merge calls

Trying to merge a call with two other callers. It always states unable to merge call at the last stage.

0345

do i get charged to ring 0345 or does it come of my unlimited minutes

O2

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