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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Not able to redeem extra

I have selected Cafeyn as my extra. At the point of redeeming and I cant do this with facebook log in as there is a problem. Typed in email and password and says it is invalid. I've even changed my password thinking that might have been the problem. ...

Peak time UK

What is Peak Time in UK?

Resolved! Account details

I recently took out a phone contract for my partner as it had to be in the same name as the address it was going to. He pays the direct debit which is set up from his bank but I was wondering if it’s possible to put it all in his name. Can this be do...

Ferdamia Investments

Hello, I recenetly discovered that I had a £4.50 p/w charge on my o2 bill from Ferdamia Investments, unforunately this has been going on for at least two years, (earliest bill I can look at) I first emailed Ferdamia in April and got a reply the next ...

Resolved! Is this genuine?

I’ve had a text from this number +44 7385 701038Saying payment could not be taken but there is no reason for this please confirm if this is the case?

Resolved! spam text

Hi recieved a text from 07385183628 telling me to click on link to update my billing information,never clicked on it ,think its spam

Resolved! Fake text

Has anybody has a text claiming to be o2 and to updated there payment details? I haven,t changed any payment details just wondering if this is a scam?

How to get your previous call history

Need my call logs from October last year. How can I access these. Is there a way?

Upgrade and cap

Hi I need your help please I need to have upgrade if possible as phone broke while I’ve been working on wards and can afford that payment so was wondering if anything we can do and also can we put the cap back on please as i don’t want to keep going ...

Resolved! Refunding phone and cancelling contract

I ordered a new phone on a 36 month contract yesterday and the phone is due to arrive today. I have already decided I do not want this phone or the device&airtime 36-month contract. How do i go about cancelling the contract during the change my mind ...

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