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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

invoice download

why can I not download my account invoices unless i subscribe to adobe flash player

Resolved! o2 open

Hi I am trying to add my employee discount for a new O2 refresh contract, the account was opened today on a new contract handset. I have followed the guide, of work email, and have the code, however, when I go to my O2 I currently get a we are experi...

Direct debt setup

Can I set a direct debt up please

Resolved! VAT Invoice

Hi Does anyone know where I can access a VAT invocie for a mobile top up? Thanks

Resolved! Upgrading my number issues

For me to upgrade my number I have to pay £660 for the device plan, so I decided to upgrade via the o2 website. I built a custom plan with a £30 upfront deposit, total fee to upgrade my number was £690.The payment got taken but the order didn’t go th...

Resolved! Contract finish

June 19 ends my contract. I do not want to extend it, how to end this contract? How do you change to pay as you go? how to keep the number?

Resolved! Order not arrived, have dispatch email, can't find order in myO2

I ordered a replacement SIM card on Monday the 25th of May, through the O2 live chat, whereupon I received a confirmation email that the order had been placed. The same day I received a dispatch email to say that the SIM card had been posted. The SIM...

Phone not turning on

Hi So my phone just stopped charging and have the accidental cover on the phone, do I have to wait for customer service to organise a replacement while they fix it? Don't know why we can't do it over the website. Is there a section on the website to ...

Premium charge

I have keep getting charged for a premium msg of 00.21p which I haven't given permission for. How do I stop this?

Resolved! Cut of, called o2 who said I need to pay my outstanding balance of £0

I paid my phone bill 2 days late due to having a new bank card after mine being stolen. This was over a week ago and now I’ve been cut off. Both my airtime bill and device plan are paid in full. I called o2 and it is proving impossible to actually sp...

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