My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8348 Views
  • 1 replies
  • 1 kudos

Resolved! Charges for pictures in messages

I've been charged on my latest bill for sending 'pictures' in messages, which is apparently outside my plan. I've checked the dates and telephone numbers and I added a smiley face to one. The other didn't have any pictures on it, although I did put m...

hemupa by Level 1: Joiner
  • 1519 Views
  • 9 replies
  • 0 kudos

Data blocking

Hi thinking of joining O2 on pay monthly o was wondering if there is any way to block 4 g data in my 02 app . For example blocking on the network.Thanks Joe

kannerjoe by Level 1: Joiner
  • 3062 Views
  • 8 replies
  • 0 kudos

Resolved! Can't change contact preferences in My O2

Hi So I've just switched to O2 today, kept my number. When my new SIM arrived I signed up to My O2 with the number supplied on the SIM. However, that number is now 100% dead and deactivated as my old Three number has now transfered to my new O2 SIM. ...

Live chat link below working..

https://o2chat.o2.co.uk/v03/providers/O2/window/windowChat.html?t=O2-277488208f8259008dd2a0deb8e9392b&p=O2&pid=&d=1004&n=&e=&c=O2-05abab9332b498ae29105&tel=&ch=CH&iid=005&psk=button&m=3&fcl=0&r=Complaints&srbp=&iif=&l=en&auto=&ud=&u=https://www.o2.co...

Jay2020 by Level 1: Joiner
  • 3040 Views
  • 1 replies
  • 0 kudos

Resolved! Live chat

Why won’t live chat pop up to use?

Niecyy by Level 1: Joiner
  • 2540 Views
  • 7 replies
  • 0 kudos

Resolved! Account Takeover

Hello, I believe my o2 account has been taken over, a new phone has been ordered to a random location from my account. Now my phone will not allow me to ring the customer service number and when i have tried to take off my bank details from my o2 acc...

LTurner by Level 1: Joiner
  • 872 Views
  • 2 replies
  • 0 kudos

Overseas usage outside Europe

I am going to Nepal next Spring to trek to Everest Base Camp. Will I be able to use my phone with my current package (Unlimited calls and texts, 15GB Data) or will I need to add anything?

JohnM40 by Level 1: Joiner
  • 701 Views
  • 3 replies
  • 0 kudos

Account security

My question is if you forget your my02 password you can put in a mobile number and request a code. It seems anyone can do this and get the code to type in. It then asks for an answer to 1 of 3 questions to be able to make a new password. For instance...

Amb123 by Level 1: Joiner
  • 495 Views
  • 2 replies
  • 0 kudos

Resolved! Extras

Hello ..can anyone tell me where to find expiry dates for my extras? Thanks

Shazz1960 by Level 1: Joiner
  • 1055 Views
  • 3 replies
  • 0 kudos