Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My O2 app not providing information and My O2 on laptop showing Error loading page

Please can someone help me and advise whether they are having the same issues as me. When accessing My O2 app on mobile device, it is advising me that the information isnt available at this time on one screen, when trying to access my monthly bill it...

App's not working, or letting me sign in?

Hi.Is anyone been having trouble signing in, to the My O2 app lately after switching over from Pay Monthly, to Pay As You Go, or just been having general issues with their apps recently besides me?

Order phone

I order phone,I have phone number and order number.All contract has been send to my email and also O2 took my money.But it's been 5 days and still don't have my device and don't allow me to track my order.Its shows that I don't have anything to track...

Resolved! Credit report issue

I'm not currently an o2 customer. 11 months ago my identity was stolen 2 iPhone 11 contracts were taken out in my name, phones returned, contracts ended last year, many months ago, yet my credit score has been affected by 02, please can this be amend...

Resolved! SIM Card not working

Have received a new IPhone 12 Pro Max and the SIM card isn’t working in, it’s just showing no service. I tired putting it into my old phone and still shows no service, what do I do?

Resolved! Contact details email

Dear 02I rang on both numbers and due to the high amount of callers. You ended the call.No email address only to write via letter. Who does that to an 02 high-tech company??????I have been charged £55.33 for phoning Australia and another crazy simm o...

Issue to top up

I have been trying to top up my account for 2 or more weeks and I am not able to do. Whenever I try from the app it says "sorry we couldn't process your payment, if the problem continues try with another card or contact your bank". So I have tried wi...

Data balance not updating

Hiya I'm on a pay and go account and when I check my tariff balances in my O2 my data balance doesn't change? I use my data quite regularly and sometimes for hours (my home wifi can be quite temperemental) but my data balance has stayed at the same a...

connection problem

hi i am having connection problem to get on my phone what app and internet not working. ive follwed all steps reset network settings and also turned phone off and on. i last sent messege on my phone what app at 12 midnight after that ive lost connect...

Aerial Direct

Hi I’ve just had a call from Aerial Direct who said they were partners of O2 and offered me a cheaper tariff which I agreed to over the phone. During the conversation I was asked what type of business I run , I told the person that I did not have a b...

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