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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Getting charged for data roaming regardless with O2 Travel bolt and VOLT travel bolt applied. WHY?

I am abroad and received a text that will be charged after 25G use of data, where I have both o2 travel bolt and the VOLT travel bolt applied, it seems unfair and what's the point of getting extra bolts if you still getting charged!

Resolved! Disney+ on my TV

So I have activated the recent extra, it shows as an extra in my O2 account, and my Disney+ account tells me to go to O2 to manage my subscription. My 2016 Samsung TV has Disney+ as one of its apps, which used to work, but now when I select it all I ...

Resolved! I can receive but not make calls

For the last 2 days I've noticed I cannot make calls. It just cuts the call off without even ringing. I can receive calls as I got one last night. My bill is paid early every month. I'm not in the process of changing anything and I've tried turning i...

Resolved! Free android watch

Hi I have just updated my contract with yourselves and I have been offered a free android watch for being a loyal customer. I was advised that this would arrive Monday via dpd and it as still not arrived can you please let me know when to expect the ...

Resolved! Can’t activate 3 months Free Disney+ as link says there has been an error.

When I try to activate my 3 months Free Disney*, I get an error message. Please help!

Resolved! Refund

my payment for my bill has been taken, and I paid a deposit of £375. Can I get this refunded now please

Resolved! Claim free Pixel Buds A Series

Purchased new pixel 6 - how do you claim the free Pixel Buds A Series? I can't see it any emails?

Resolved! My order

Hi I am waiting on a order the order number is ms-319456841

Resolved! O2 Extra

Hey guys I'm a new customer and everytime I try to redeem my extra, it doesn't let me and comes up with error 500 which is an internal server error can someone help?

Resolved! log on details

cannot logon to my o2

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