My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8549 Views
  • 1 replies
  • 1 kudos

Resolved! Can’t activate O2 extra

Hello, I am having problem with activating my Disney+ extras. Every time I click to activate, it shows this error message. I even contacted customer service yesterday, the guy told me that he has activated from his side but I still can’t access Disne...

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Ssss1 by Level 1: Joiner
  • 2192 Views
  • 2 replies
  • 1 kudos

Resolved! Disney+ on my TV

So I have activated the recent extra, it shows as an extra in my O2 account, and my Disney+ account tells me to go to O2 to manage my subscription. My 2016 Samsung TV has Disney+ as one of its apps, which used to work, but now when I select it all I ...

danco by Level 3: Thinker
  • 1546 Views
  • 5 replies
  • 0 kudos

Resolved! I can receive but not make calls

For the last 2 days I've noticed I cannot make calls. It just cuts the call off without even ringing. I can receive calls as I got one last night. My bill is paid early every month. I'm not in the process of changing anything and I've tried turning i...

Gareth90 by Level 1: Joiner
  • 1227 Views
  • 1 replies
  • 0 kudos

Resolved! Free android watch

Hi I have just updated my contract with yourselves and I have been offered a free android watch for being a loyal customer. I was advised that this would arrive Monday via dpd and it as still not arrived can you please let me know when to expect the ...

Resolved! Refund

my payment for my bill has been taken, and I paid a deposit of £375. Can I get this refunded now please

Na3 by Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Resolved! Claim free Pixel Buds A Series

Purchased new pixel 6 - how do you claim the free Pixel Buds A Series? I can't see it any emails?

Resolved! My order

Hi I am waiting on a order the order number is ms-319456841

Martin15 by Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Extra

Hey guys I'm a new customer and everytime I try to redeem my extra, it doesn't let me and comes up with error 500 which is an internal server error can someone help?

Ty11 by Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos