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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Sim blocked

Hi I lost my phone and the person was kind enough to give it back due to my brothers details on the phone but my sim is blocked and I wanted to get it unlocked I tried to live chat with o2 but its not working for some reason is there anyone who can h...

Resolved! Order doesn't delivered

Hi, I have ordered a new phone and sim card plan yesterday, and it was about to delivered today but it hasn't delivered yet, I was staying at home today and your bad system waste my time.Still I don't know what does happen with my order.Could some bo...

Resolved! Change email address

Hi, how do I change my email address on the my o2 app? Thanks

Resolved! Obtaining my PAC

What number do I txt to ask for my PAC to use my existing number on new network phone?

Resolved! Full invoice

Hello, Can I get my full invoice with my name and phone number on it emailed? As it is asked for a proof of a uk bill

Resolved! blocked account

I need to talk to someone

I cant call, not even my voicemail and dont receive calls or access data

Not sure whats going on i have minutes and i have data and the not receiving is even more concerning.

Resolved! about tariff

Hello, I have changed my tariff this month, But I changed to the wrong tariff,it is too much for me, Can i change again? Thank you

Resolved! How to change user id

Need to change email address

Resolved! Finding old bills

Hi, this may be a silly question, but is there anyway I can see on my O2 previous bills for previous phones that I’ve had with my same account and the same number. I’ve been looking for ages but cannot find anything.Many thanks

O2

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