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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Wifi calling

I want to enable WiFi calling but my account won’t give me instructions how to do it on here. I have a new phone but can’t use it due to my sim not being enabled to WiFi calls

Resolved! Active Amazon Prime extra

How do I activate my amazon prime extra? I have not had a code or email through.

Resolved! Pay off phone

Hello. What’s the number to pay off a phone

Resolved! Payments

Due to unforeseen circumstances I need to have my monthly payments reduced?

Resolved! Stop using and paying for phone

I want to stop paying for and using a phone

Resolved! Change my billing date

Hello I would like to change my bill date to the 14th of each month and I was wondering if the money could get taken out my bank card automatically please and thank you

Resolved! Leave o2 before contract ends

I have just over a £140 to pay on my devise plan and an airtime payment which is extortionate. If I pay what is owing on the device can I leave 02? Thank you.

Resolved! OLD BILLS

I need to get copies of my old bills (download and print is fine) but My O2 only has the last 6 months. I can't get older ones E.g September 2019-August 2020 for my accounts. i was forced to go paperless without paying but was told I could get digita...

Resolved! Cancelling

I have cancelled my contract with yourselves nearly 6 weeks ago and received my puc code as you can see the phone has not been used at all I was told I would receive a final bill but yet to receive this. I have tried multiple times to contact you, ha...

Resolved! Payment was due on ?

My O2 issued on 13/12/2021, Why 12 GBP payment was due on 24/12/2021?

O2

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