My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8793 Views
  • 1 replies
  • 1 kudos

Resolved! My account

Is been more than 48 hours that I put my chip inside my phone,but is saying that my account is not ready yet

edmo by Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! eSim

Hi How can i get a eSim card

valentinm by Level 1: Joiner
  • 448 Views
  • 1 replies
  • 0 kudos

Unable to log in after change from pay monthly to PAYG

Hirecently switched from pay monthly to pay as you go, unable to get into my o2 with the message ‘Account not ready, try in 48hrs, or contact us, etc’ Spent close to 2 hrs on the phone to customer services, the first 55 min call was 53 mins of silenc...

Lewyg by Level 1: Joiner
  • 660 Views
  • 3 replies
  • 0 kudos

Resolved! My o2

I can't sign into O2, I've had this contract for months but it's saying I haven't been set up

Elise3 by Level 1: Joiner
  • 307 Views
  • 1 replies
  • 0 kudos

my mobile phone bill

why have i been charged more this month please ?, i have not sent any picture messages ...

Resolved! Service when abroad.

I am travelling to Dublin, Eire for my daughters wedding, and i need to use my phone during the trip. Can you confirm that my current contract allows this, and if it doesn't, can you let know how i can achieve this? Thank you.

PDA by Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Resolved! Unusual activity on phone

Hiya,I was charged 16 pounds for a call to a premium number from my mobile which I didn't make, I searched the number and it was something called deal insider,is there anyway 02 can block premium numbers on my account as I have no idea how this happe...

Joanna1 by Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

Resolved! My02 app

I am unable to log into My02 app, I registered about a week ago but I still can't gain access

Rothers25 by Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos