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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! O2 extra

I started a new contract yesterday and selected my O2 Extra which was McAfee. I was hoping to use this on my home PC but are unble to download it. I am also unable to download it to my mobile phone so it is no use to me and wish to change it to somet...

Resolved! sim sent to wrong address

hello, how do i contact someone. i brought a package including Virgin boardband to be installed at a property i am buying... you have sent my SIM card to an address i do not currently live at! It also looks like you have not taken note of the PAC cod...

Resolved! change payer details

Since April I have been trying to get this phone payments changed. Now that my Grandson is 22 years old he wants to pay it for himself. A problem has arisen because he has moved to Wales and we can't therefore talk to O2 at the same time. He can't lo...

Resolved! find date of joining O2

Hi,I am trying to find what date I joined O2. There is nothing obvious in my account details.thank you

Resolved! Using my phone abroad

Can i have mobile access in Jersey and turkey5

Resolved! My account has been hacked

I receive a call from someone saying they are from 02 wanting to offer me a discount to my plan and a free gift to remain a customer. On Saturday I'd received a call from another provider to offer me a deal that halved both my current 02 mobile and V...

Resolved! How Can Add Internet Bolt On for USA

I'm currently in the USA and I need to use Internet with my O2 Pay monthly SIM card. The app only shows me Zone 3 bolt ons, but the site states that USA is in Zone 1. Can you please help, how can I buy a Zone 1 internet Bolt On!

Resolved! Foreign emergency

Admitted to hospital in India and O2 have cut off the service because I've reached my 'monthly roaming limit' [despite my bills being paid faultlessly by direct debit]. I'd even bought a bolt-on before leaving Europe.But don't worry, they've sent a t...

Resolved! Upgrading to new number

I've tried to swap to a new sim in my new phone (A23 5G) and both of my numbers no longer work, no connection at all, so I can't call the help line and it's stopped me accessing a lot of essential things (like PayPal) so I would really need to get th...

Resolved! Being charged extra abroad

Hello , I have Ben charged £42.92 extra when abroad but I have not made any calls, texts or used data and I am connected to free Wi-Fi. Please can someone contact me or help

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