My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14492 Views
  • 1 replies
  • 1 kudos

Resolved! My o2 App

I’ve been using My O2 for over a year now but over a week ago, I tried opening it again and I needed to log in again. When I tried to log in it sent a text my old number. So I deleted the app and downloaded it again because I wanted to try change my ...

AdrianB by Level 1: Joiner
  • 1054 Views
  • 4 replies
  • 0 kudos

Cannot download bill

Hi, it will not let me download my bill when I'm logged into My o2. I get error code: EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try using the latest version of Internet Explorer, Mozilla Firefox, Safa...

Final Bill Clarity

Hi I've moved from O2 to Lebara including Porting my mobile number ([Removed]). To them successfully. I've just spotted a Pending Direct Debit for £13.10 ??? (This was my monthly payment with O2) I've tried logging into O2 via both the App and on Lin...

Graham65 by Level 1: Joiner
  • 813 Views
  • 2 replies
  • 0 kudos

EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try usin

Morning, Could someone please kindly help me, EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try using the latest version of Internet Explorer, Mozilla Firefox, Safari or Chrome as your browser THIS IS NOW...

Laura48 by Level 1: Joiner
  • 1008 Views
  • 1 replies
  • 2 kudos

Resolved! Zone 3 bolt on cancellation

Hi, how can I cancel the zone 3 bolt on that I added on. I have realised it is very poor value for money

Zizie-1 by Level 1: Joiner
  • 953 Views
  • 1 replies
  • 0 kudos

Resolved! Get refund

My contact had been ended and there is unused balance, how can I get it refunded? Thanks!

WKC by Level 1: Joiner
  • 596 Views
  • 1 replies
  • 0 kudos

live chat

i am sim only i want to get a phone

clairelou by Level 1: Joiner
  • 563 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile number

I opened an online account with my email and phone number. I have now switched over to 02 from virgin and this account won't let me use my email or phone number. Help please

Mazley by Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos

No signal whatsoever

I have no signal whatsoever, anywhere! What’s going on??

Ed0723 by Level 1: Joiner
  • 519 Views
  • 2 replies
  • 0 kudos

EU Roaming not working

Help: My roaming isn't working anymore (after two or three days where everything was normal). I'm on holidays in an EU country and now my messages won't send on Whatsapp and similar apps. I can't get through to O2 on the hotline given on this website...

SophiaM by Level 1: Joiner
  • 4386 Views
  • 4 replies
  • 0 kudos