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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My O2 app not working

Hi All, my O2 app is not working. It advises that my account hasn’t been activated yet but it has been over 48 hours and should now be working. my phone and SIM card are working phones and paid for by work. Is there anyway I can get my O2 account act...

Resolved! My O2 App Crashing When Trying to Login

Hi,I have spent hours trying to resolve this problem with the My O2 app. Note the app worked fine before today and works on my iPhone 8. Today I tried to login and the app crashed with an “Oops page not found.......etc” after tapping Login.Only way I...

Resolved! cancelling contract

hi, i’m looking to cancel my o2 account but also want to keep my number which i have now, how do i do this

Resolved! My O2 App

On the My O2 app my name shows as John Shaw which is wrong my name is Jim Swan how can I change it?

Resolved! Cancelling my pay as you go contract

Hi, can I cancel my pay monthly contract but keep my phone payment contract as this is not due to end until 2023? thanks,susan

Return my phone

Hi my daughter has ordered a phone young my details and she dies not need it. How do I return the phone and get a refund please?

Changing contracts

Hi there my air time plan has just ended and I found a better deal through Uswitch with O2 again. Do I need to cancel my previous plan or will it just override the old one?many thanks

Resolved! How do we find a call made in the past on the phone?

A call made in the past, how do we locate?

Resolved! Order Cancelled??

I placed an order for an Apple Watch yesterday morning. The link through my email says order is being reviewed (even though it’s over the 24 hours now). I’ve had no further emails since placing the order. However when I check order status with the ap...

Resolved! Billing

Hello, i recently upgraded to a new iPhone 13..I had to pay £155 off to upgrade..but I paid it off but you still took my bill

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