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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change email address

The email address on my O2 is incorrect, I have tried for years to correct this issue, it needs to be migrated to sonny22smith**Personal info**

sim

I called your customer services on 10/07/2023 and cancelled a sim, which seems got ordered, as I was scrolling through offers shown in your my O2 app.Below is confirmation which I assumed was the end of the matter. Text message from your customer ser...

Device removal

Why has device [Removed] Been removed from my account - I need it to be reinstated as there is a balnce on that number

My device plan

HiCan you let me know what plan I have please. I am going on holiday tomorrow and not sure if I have roaming included in my plan?

Resolved! Contract expiration date

Where can I find out when my contract expires? Also, how to find out how to cancel my contract

Replacement SIM

I have purchased a new 'phone and I need a replacement SIM but I wish to keep my current number. How do I go about this?

Phone usage

Hi ,i would like to have if is possible a report of phone usage(calls or messages or internet usage) for the day 15/7/2023 Saturday between 10:05 and 10:15 cause i want to use it as an evidence.Thanks in advance.

02 airtime bill

Hi, I'm Jen, I was on o2 before and I transfer to three, I just want to ask if I should pay my airtime data bill even though before they refresh my data, I've been transferred to three? So they refresh my data every 17th of the month and I manage to ...

My O2 app

Hi. Have moved over from virgin mobile about 4-5 days ago. And still can’t use the app. I am going on holiday soon and I don’t know if I can use data abroad or not? As I can’t access any info about my tarrif

Resolved! My 02 account 'not ready yet'

Hi there, I got a virgin media SIM a few months ago. I've downloaded the my 02 app and registeres. But when I try and login through the app it says "my 02 isn't available to you yet". It suggests logging in through the web browser which I did succces...

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