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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Signal Issues

I have always had very poor mobile signal at home, 1 bar if lucky. I have switched my wife's phone to wifi calling but do not have that option on my Apple XR model. I note when checking network status on my O2 app it is saying that a phone mast close...

Resolved! O2 app login

I can't login to my o2 app.Every time it says to contact support.I have reset my password as well

Resolved! Querying Order I Did Not Place

Hello. I received an email and a text both thanking me for placing an order I did not place. The amount charged appears to be £0, is this genuine or has my account been compromised?

Billing

Why did I pay 72.24 as a first payment on 21 august?

Resolved! Order received email

Good afternoon I’ve received an email today advising that my order has been received and my new Bolt On has been added, I haven’t made any orders or requests. I previously had my O2 account hacked and am wanting to make sure that this isn’t a scam or...

Resolved! Suspicious text and emails

I've just received this text and 2 similar emails and I'm suspicious because I haven't ordered anything and the website shown in the message is different to the usual website for My O2. When I log in to My O2 (not via the link in the emails or this t...

Resolved! Unrecognised charges on my bill

My bill with O2 every month is £7.03 , this month it is £20.04, There are 3 charges on it that I don't recognise 1 premium call to 09015450323 for £5.84 and 2 premium texts to 60109 for £2.50 each. All these were made on 15/7/23. Can O2 please invest...

Change Bank details

Good afternoon - I need to change my bank details with O2 as I've changed accounts. I cannot find an option on MyO2 for doing this. Any advice would be very much appreciated. Thank you. PS I've tried to stop underlining this - without success!

Resolved! vat invoice

How do i get a Vat invoice for my accountant

Resolved! Bill query

I can see from my bank statement that £13.10 was taken by O2 from my bank account on 4 August 2023. I can find no record of it on my O2 website. Can you tell me what this was for?

O2

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