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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8596 Views
  • 1 replies
  • 1 kudos

Disney+ offer when I purchased my new device and plan

Hi there,I recently purchased a new phone and device plan and was offered access to 3 months free Disney+ . The offer seems to have disappeared from my account before I was able to sign up. Can this please be reinstated? Many Thanks.

Resolved! Possible scam calls

Hello, I received a call today on my mobile phone from +44 161 524 2913 claiming to be from O2. The caller said I had been selected as one of several thousand O2 customers to receive a discount off their monthly phone bill. Is O2 running any such pro...

GD100 by • Level 1: Joiner
  • 516 Views
  • 2 replies
  • 0 kudos

Vodafone account constant errors with my billing, can I use this to get out of my contract with them

Vodafone have constantly been billing me different amounts each month (only just noticed this)so for my mobile I pay "£14" and my broadband it's "£22" each month, but they have NEVER got it right since the time that I moved house, can I use this to r...

wrong charges

ive been charged for itunes. i dont have an iphone or use itunes. how can i cancel this

Bobbeh by • Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos

See vat

Hi there how can I see previous bills and vat 

Ian30 by • Level 1: Joiner
  • 521 Views
  • 3 replies
  • 0 kudos

Resolved! o2 worst for scams?

Been with o2 twice and each time receive lots of scam calls and texts. Never had the problem with Asda, EE or Vodafone. Is it just me or are o2 more vulnerable to scammers?

Order notification Vas,Change

Hi, Can someone please help me understand why i have an order with a £15 value on my account? Brad

BradKCox by • Level 1: Joiner
  • 1115 Views
  • 2 replies
  • 0 kudos

Internet restricted

I have Internet restriction on my phone, how do i do this

Taz44099 by • Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

Unable to see additional product

Hi.I have added an additional product in my O2 however it is not visible. If I try to add it again the system tells me that the device is already linked to the account, but I cannot see it. Any suggestions?

Obj by • Level 1: Joiner
  • 1353 Views
  • 10 replies
  • 0 kudos
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