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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Billing charges

Hi just wanted to ask why am I charged £57.50 this month

Aerial Direct Communications, possible scam

I have been getting lots of phone calls over the past couple of months from the above company saying that they are in partnership with 02. They say they can make my contract cheaper. I spoke to them today and said I thought they were scammers. I have...

new contract not showing

I changed my contract on Monday - it is still not showing on my account - can you check what has happend please? This is my third attempt at contacting O2 - I have not been responded to on a previous forum and I have been hung up on when trying to ge...

Error with app sign in

I tried logging into My O2 App and it is saying that there is an error with my credentials and that I cannot login at this time. I also says that new customers may take up to 48 hours to be able to login to My O2. I have a plan that I have had for ab...

Payments

Why do I seem to have 3 different account numbers and one of them keeps sending me emails saying that I am in arrears yet my bill as been paid.

Resolved! Payment

Hello I have recently received a letter to say I will be cut off as I have not yet paid my bill I have paid my airtime bill for last month, but still an outstanding balance, the letter informes me it’s been taken to credit agreement to assign any out...

Resolved! Email received

I have received an email relating to order: NC20013373 I have no idea what this is for.

Changing my Details - O2 asking for proof - where to send?!

Upon my recent upgrade, I noticed by birthday was wrong. I went through the online change process, and now I got an email from O2 Alerts (a do not reply email) with "please send us a copy of your passport or driving licence" however there are no deta...

Problems

Can someone please explain how you can possibly speak to someone from O2? I have been on hold for 45v minutes - and it seems there is no online help option. Is this a joke?

Resolved! Wrong tracking number

Trying to track my order, website shows tracking number (20 characters starting with LPN)tracking number is not recognised and searching on Google it appears LPN tracking numbers are allocated by Oracle.I'm not sure but I don’t think Royal Mail has d...

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