Virgin Broadband / O2 Pay Monthly - Volt Upgrade

[EffectOne]

Hi all,

I have just signed up to a new VM broadband deal and was told on the phone that after the order had been setup, I would be able to log into MyO2, go to Volt Benefits and activate my Volt upgrade to increase my broadband speed to the next level.  I was told that in doing so, my 350 would be upgraded to 500 and I would receive a Hub 5, not a Hub 4 (I am specifically after the wifi6 functionality of the Hub 5).

I have just gone to Volt Benefits in the O2 app and it contains no such upgrade option, stating that I am currently not eligible for anything.

Does anyone have any suggestions?

[jonsie]

O2 will apply Volt benefits to your account within 14 days

But for your broadband upgrade and new router  you will have to arrange that with Virgimedia not O2