Issue with logging to the O2 App

[Karolajna]

Hi, I have issue with logging into my o2 app and have constant error. What can i do?

[pgn]

Have you tried logging on to the web version of MyO2, @Karolajna?

https://accounts.o2.co.uk/signin

The app can get a bit confused and needs to be force-closed or even uninstalled and reinstalled at times. 

Guide: How-to guide for My O2 

[Karolajna]

I can log into website however i had to use my phone number and code instead of the email address and log in. i already uninstalled and installed the app multiple times

[pgn]

Is your e-mail address on your web version of MyO2 correct? 

You should be able to get into the "Manage your contact and sign in details" section from there and confirm all is good.  Don't forget to check in your spam folder for the confirmation e-mail from O2 if you change your e-mail address in your MyO2, @Karolajna 

[Martin-O2]

Hey @Karolajna did you manage to get this one sorted? 

[Karolajna]

Hello, I manage to do this today

[pgn]

Well done - 4 months to fix, or did you just try again today for the first time since last May, @Karolajna?

[Karolajna]

I tried few time in June but it did not worked, but not really needed to use app as all worked as normal until yesterday  when my rolling plan was cancelled and i had to set this up again. Now i have issue that my network only show 3G since yesterday and cannot use my network or calls properly 

[pgn]

If there are no updates pending for your phone, and you have rebooted it, perhaps time to let O2 know via Social Media, detail at the link just below, or call into an O2 Shop with the phone and some photo id, @Karolajna.