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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My bill payment

I am in debt with my bill and I can’t get in touch with 02 to pay it or to see what is outstanding

Resolved! track orders

I ordered a new phone for click & collect yesterday, and the paperwork says it will be available today. I have not heard anything. How can I track when it will be in.

Resolved! Esim

How do I change my plastic sim to an e sim

Resolved! Cancelling Free Disney+

I was offered free Disney + for 6 months but I have looked at my bill and I am being charged for it. It can't find anywhere I can cancel this either with O2 or Disney. I just keep going round in circles. I can even get it on my telly because it's too...

Billing date

Hello,Is there any chance I am able to change the date in which my contract is taken out every month?

Resolved! O2 Travel

My mother had a stroke in the Caribbean hence the reason why I am in Dominica. Out of the blue I received a text from o2 stating that I've been allotted o2 Roaming which means that I've got unlimited minutes, unlimited texts and all the data I need f...

Need to pay

Can’t log into my 02 to make payment

Resolved! Change of number

When can I expect my number to update? I have a temporary number and entered a PAC code when I bought the new SIM but nothing has happened yet.

o2

can’t log into my o2 app

query on charge to account (2 years after having disconnected from o2)

Hello, I have received an email recently notifying me about charges to my old o2 account. The thing that confused me is that I closed my o2 and disconnected my number and account from o2 in june of 2021. I left the country and don't live in the uk an...

O2

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