My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

My Ipad

HiPlease help I have made a new order for an iPad O2 have taken £200 for the deposit and now when I log in there is no information on my purchase.O2 say I’m not classed as vulnerable so will not help what should I do????

Snowy347 by Level 1: Joiner
  • 4 replies
  • 0 kudos

How could I get a copy purchase invoice for my device?

Hi,Basically I purchased the handset through a price comparison a year ago but the contract is through o2.I took out insurance via a third party company as o2 couldn’t offer it but I now need to make a claim but I can’t for the life of me find the in...

anto135 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! help

Hi there, my contact ended 31st March 2020. Will I still be charged a fee?

Lin1055 by Level 1: Joiner
  • 5 replies
  • 0 kudos

O2 bill showing twice on Disney plus

I used the 2 pound off of my bill discount earlier today. I then saw the upgrade offer of 20 Pounds for 100 GB data and Disney plus free for 6 months so I have upgraded. Both of these are showing up in my account settings on Disney plus. Should I wai...

Graham90 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Horrendous charge for 1 call

Needed to call travel company to sort abroard holiday refund next week. Was on hold for 50mins before giving up. Didnt realised this was America, i've been charged £125 for this one call. This i cant afford. Took a drop in hours due to Covid. This nu...

Expensive by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cod pac

Where can i find my PAC code ?

Paccode by Level 1: Joiner
  • 1 replies
  • 0 kudos

Payment and getting phone running

Hi im nathan i have just paid what i owe 02 as they turned my txts and calls trying find out when they will put thrm back on.

Millwall by Level 1: Joiner
  • 5 replies
  • 0 kudos


Hi with the current situation of covid 19 I am going to be unable to make any payments cause I am currently jobless. I was hoping you would have a solution to this

Amaad by Level 1: Joiner
  • 3 replies
  • 0 kudos

Change Account Owner

My mum currently is the owner of the account as she bought the phone for me. I would like to swap this into my name.How do i do this?