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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Lost my sim

I want to retrieve my line

Cashback

Hi,I recently got an upgrade. The phone I got was eligible for a £200 cashback. I've received no information on it, neither can I see a way to claim online. Can you help me with this please? Thanks,Sam

We can’t send you any more codes

Hi, I've recently ordered and new ipad and set up my O2 account.Yesterday I was able to log in, however today I keep getting this message when I go to try and log in "We can’t send you any more codes". Any idea on how to resolve this?

Email received 24.06.24 regarding Disney subscription

I received an email yesterday 24.06.24 regarding Disney Subscription.Since purchasing the new phone some time ago, whilst the assistant told me I had access to Disney for six months, I never availed myself of this service and certainly DO NOT WANT IT...

opening my account

when trying to open my account the phone number to receive my text message is not my phone number so will not work

Resolved! Pay Bill

I need to pay my “promise to pay” today, but my phone is broken and i can’t log in on my iPad as it sends a code to my number. Can you help me pay my bill please

O2 App

hello. i have doenloadied the O2 app, but when it asks; "We need to send you a code to check that you’re supposed to have access to this account.Choose one of these numbers you’d like us to send the code to."it only gives me the last 4 didgits of a p...

Resolved! Roaming in Greece and Malta

Which pay as you go no contract package should i buy that will be good for a two week greece and malta trip? How to enable roaming or is it automatically done once i land? What is my roaming allowance

Not accessing account

Not receiving any texts with security code to access my account to make a payment? Now it’s not able to send any more codes and I have contacted o2 but they can’t help over the phone either. Can anyone help with how I can access my account please?

Online chat

Have they stopped the online chat?my SIM card doesn’t seem to be working and obviously because of this I can’t phone customer services.The services a lately seem to be shocking just for something so simple

O2

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