My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Network Abroad

Hello - will I get charged for using my phone in Switzerland? 

Bartletts by Level 1: Joiner
  • 3 replies
  • 0 kudos

02 alerts

hi i had an email at 01. 41 yesterday saying thankyou for your order with an order number of nc55995956 , im not sure what this is as i didnt contact you or ask for changes thankyou

alice3355 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My02 App

Is anyone’s my02 app not working?

Amiee33 by Level 1: Joiner
  • 7 replies
  • 0 kudos

phone number

the number connected to my 02 sign in is incorrect the actual number is (REMOVED)

mick1955 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sign in

Cannot sign in  

JPM by Level 1: Joiner
  • 7 replies
  • 0 kudos

Balance Credit refund refused

I have a balance on my account of £178.54, I requested refund via telephone and online and was refunded £35. £178.54 was paid towards my device but 02 put it towards my airtime plan. I spent 6 days last week on the phone for 5 hours a piece speaking ...

SOS by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancel my subscription

Please cancel my subscription for O2

Fawaz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Charged more than I shold have been

My bill should be £8, I had a free discount which was amazon prime for 3 months. However, this month it had ran out, I did not renew my amazon prime and do not have access to it anymore. However, in my O2 bill It has charged me for amazon prime. My b...

Resolved! sim card lost

Hi, I lost my sim card and I need a new one. Can you tell me how can I get it?

Francisca by Level 1: Joiner
  • 1 replies
  • 0 kudos