My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7476 Views
  • 1 replies
  • 1 kudos

Resolved! Combine two O2 accounts into one

I am an existing O2 customer and recently purchase two data sims for WiFi devices. During this process the O2 representative requested a second email address for confirmation/backup purposes?. This has now left me with two O2 accounts how do I get th...

Jenwren by Level 1: Joiner
  • 610 Views
  • 2 replies
  • 0 kudos

Resolved! iPhone serial number

I need the iPhone serial number for an iPhone for an that I had, can't seem to find it on my device details

Megan24 by Level 1: Joiner
  • 304 Views
  • 1 replies
  • 0 kudos

Resolved! How do I change my name on my 02 bill?

I need my name changed on my phone bill to include my full name rather than the shortened version that I have on my 02 account. I need to get a utility bill to open a bank account and this is the best way to do it.

Resolved! Extra charge

I have been charged for sending a picture message but I actually sent a normal text message at that time - why has it been charged as a picture message?

Resolved! Sent my phone back need helpb

Hiya I sent my phone back on Thursday I did pay an up front fee of 30 pounds I just want to know when I can re order the right phone I want as I got the s23 but I want the s23 ultra thanks

Sue25 by Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos

Resolved! download of invoices

im trying to download invocies since march 2023 until now. I can only download invoice for last month. how i can download invocis for previous bills?

macario by Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer my payg number to pay monthly

I filled the 'keep my number form' twice (2nd and 6th of July before 5 p.m) today is 7th July night and my number doesn't transfered. I was charged for pay monthly few days ago, but still can't use my allowens with my old number. Worst service!

Ludmila by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Resolved! fraud on my account

Can you please confirm that after speaking to an o2 rep on the telephone that he has opened a fraud case for me? or was I in contact with someone else.

sue61 by Level 1: Joiner
  • 370 Views
  • 2 replies
  • 0 kudos

Resolved! change log in details for my o2

My husband died just over a year ago, I cannot get through to customer services to get the My o2 log in details changed, so I have to keep seeing my dead husband being welcomed back. Can you imagine how upsetting this is? I have made several calls to...

JoyceS by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos