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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Leave O2

Hi Everyone,Please tell me how can I end my O2 contract and pay off my device plan.Thanks,Ajay

Order issue

Hello, I have just upgraded my phone this evening online. However I’ve made a mistake. I chose the I phone 15 in the light pink colour. But I actually wanted the I phone 15 pro max (same colour) it’s my own fault but is there any way this can be amen...

Order

Hello O2,I was just about to order a SIM card and in the last step I suddenly got an error message from the website ‘Uh-oh looks like something went wrong’.Can you tell me if my order was completed successfully?Many thanks in advance.Best regards, El...

Cancel plan

Hi I need to cancel my sim plan but I’m not able to use my o2 sim as I am travelling Australia. Is there any way to get around this? I did ring to cancel before I left but they never went through with the cancellation.

Resolved! Travel to europe

Although I have european useage included in my package, do I have to tell O2 that I am going abroad?

Resolved! I have forgotten my memorable word. How can I reset it?

I have forgotten my memorable word. How can I reset it?

reduce bill

I’d like to talk to someone please

I want to terminate my number

I want to terminate my number. As I'm not in the UK anymore.

How do I change my number on my account

My rolling plan

Hello! I had a 10£ Rolling plan activated but I consumed all my data and then topped up 15 £ and changed to another rolling plan. Now it says that the 15£ rolling plan will be active from 7th august when my actual rolling plan will expire.Can I make ...

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