My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 10115 Views
  • 1 replies
  • 1 kudos

Cannot view my bills on 'my O2' website

Since this Monday morning, I cannot view my bills on the website. I need to get to the PDF version but latest or older bills do not display. When I try to access the section I get an error saying"You can't access this page right now.Please choose ano...

MatoHosto by Level 1: Joiner
  • 3804 Views
  • 11 replies
  • 1 kudos

Can't log on to MyO2 via Web browser

Hi ,I've been trying to log on to MyO2 on my laptop via both Safari and Firefox and it won't send out a security check to my phone ( I prefer checking things via the laptop than the App ) , the funny thing is I can do it via Safari on my phone ! I've...

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Cannot sign in

Can't sign in. Code never comes. 

MMcM by Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos

My 02 App

Hi When I open the My 02 App and click onto usage. It is now showing my usage again which is great however, it is saying H, Min, S is it supposed to be showing this. Also Under the Messages tab it is showing 1,400 instead of 24 messages, Please Help?...

Nicoll1 by Level 1: Joiner
  • 1090 Views
  • 8 replies
  • 0 kudos

Bill amount

Hi I have a £20 sim only contract but my bill is £25.39 and I don’t have any extra charges?

Lotty1 by Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Resolved! Change number

Is there anyway to change my mobile number ? 

Katie34 by Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos

Insurance claim - lost phone

Hi. I have either lost or had my phone stolen and need to make a claim. I have tried online but this hasn’t worked- please can you help?

Crow1 by Level 1: Joiner
  • 641 Views
  • 1 replies
  • 0 kudos

Resolved! Top up

How do I top up another phone number linked to my account

Peadar by Level 1: Joiner
  • 724 Views
  • 2 replies
  • 0 kudos

data roaming

My data isnt working while im on holiday even though ive complete the steps i was told. I need it so can i get help please?

133 by Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

connection

there is no mobile phine signal

eyup by Level 1: Joiner
  • 339 Views
  • 2 replies
  • 0 kudos