My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8853 Views
  • 1 replies
  • 1 kudos

Bill Payment

I paid my bill of £13.34p on the 18th June 2024 and can prove it. O2 has gone very silent over the past week - have you found my payment yet. Please advise

SallyMo by Level 1: Joiner
  • 423 Views
  • 3 replies
  • 0 kudos

login

I cant login to my account as I have lost my phone and o2 want to send text for confirmation it is me

Tom244 by Level 1: Joiner
  • 316 Views
  • 2 replies
  • 0 kudos

SIM only tariff

I pay £21.36 for SIM only 5GB data, unlimited UK calls, unlimited UK texts. I've seen I could move to https://www.lebara.co.uk/en/msm/p/441174 and pay <£5 per month with a contract that rolls monthly. Please can somone who knows about these things ex...

Joe746 by Level 1: Joiner
  • 478 Views
  • 3 replies
  • 0 kudos

Password

I’m trying to reset my password your o2 is not sending me any emails to rest my password been 3 months I’ve been trying this is a joke

Resetting passwords

I’m trying to reset my password I have requested the amount of email I’ve sent to reset my password 3 months I’m still waiting email to reset my account this is a joke

Sim swap

Trying to swap my number over to new sim and it won’t allow me to do so 

SO33 by Level 1: Joiner
  • 362 Views
  • 2 replies
  • 0 kudos

getting into account

My phone is broken and can't be repaired so I need to upgrade but I can't get into my account without it trying to text me a pin to the broken phone. Ive tried using one of my email addresses and now locked myself out of that

Data roaming

why have I been charged for data roaming 

Kellywatt by Level 1: Joiner
  • 330 Views
  • 2 replies
  • 0 kudos

Unknown call charge on latest bill

i have an extra charge on my latest bill for £3.00p for a 1s call to Armenia. I have never called Armenia. Please advise my number is [removed] [mod edit: we've removed some personal details as these posts are publicly viewable. Thanks ]

Ken22 by Level 1: Joiner
  • 418 Views
  • 2 replies
  • 0 kudos