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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 1429 Views
  • 1 replies
  • 1 kudos

Fraud

Someone bought o2 number with my bank account.This number does not exist in my o2 account or on my invoice, but the fees are charged to my account.o2 does not want to tell me who this number belongs to.I can't block it.the case was reported on Decemb...

Hipol by • Level 1: Joiner
  • 293 Views
  • 6 replies
  • 0 kudos

Deposit

I paid £ 250 deposit which should be paid back to me after 3 monts ... it’s been nearly a year and I haven’t recieved any payment back... can I have my deposit back please or use it to my credit to go down .. thank you ..

Deposit by • Level 1: Joiner
  • 185 Views
  • 2 replies
  • 0 kudos

Call barring

everytime I make a call it says "call barring is on". How do I turn it off?

My O2

I want to add two devices to my 02 app but I can’t see how to do it. I currently have two devices on there and want to add two more

Allie by • Level 1: Joiner
  • 142 Views
  • 2 replies
  • 0 kudos

Network

My phone keeps signing me out of the network and asks me to sign in but it signs me in to myo2 and nothing changes but if I don't have WiFi on my phone then my data doesn't work and my signal keeps disappearing. Does anyone know how to fix this?

Emma1302 by • Level 1: Joiner
  • 120 Views
  • 1 replies
  • 0 kudos

Resolved! Can't remove pay as go

Iv upgraded to pay monthly but cannot remove old number from my o2

Resolved! Get a STAC Online

Can someone please walk me through the steps to get a STAC through My O2. I have multiple numbers on my account so apparantly I can't request the code via a text. I want to do this online because I have a lot of numbers to move and want to do this gr...

Resolved! Broken Screen

Hi, I have recently got a new phone and I accidentally dropped it on the first day! Would there be any cover under my 14 cooling off period? Thanks

Phone bill

Hello, I cannot call as my phone has been cut off. I currently do not get paid until the 11th of January. Can I pay the bill then and not have my phone contract terminated please. Thank you

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