accounts and email

[tmarsh]

I have 2 phones on contract set up in myo2 web.  I added 2 payg phones under a different email address but they show up in the original address.  How come?

[Cleoriff]

@tmarsh 

This is probably due to O2 having your original email address on file when you bought the contract phones.

As you would have bought the PAYG phones outright I presume it reverted to your original email address?

If you wanted to change it then you would need to contact customer services Guide: How to find help & contact O2 

[tmarsh]

Yes, correct.  I wanted to have the contract phones separate.

[MI5]

@tmarsh 

You should be able to delete the PAYG phones from your MyO2 and then register with a different email. 

[tmarsh]

Yes, that's what I did originally.  I created a new account with a new email address but when i log in to either address all phones are there, payg and contract.  It's not a big deal i suppose, I can just keep them all on one address but I just wondered why a new account would link to an existing one.

[Cleoriff]

As I said, it would be due to you having an existing email address for your contract phones @tmarsh 

It's no big deal really (as you say)

[MI5]

It shouldn't link them like that @tmarsh 

I've got one account completely separate even using the same email address. 

[Cleoriff]

Then contact customer services if you want to change it @tmarsh (as I said in my first post).

[tmarsh]

Well customer services proved to be no help at all.  On the phone for ages, going through the steps, texting verification codes etc. to no avail,  They finally decided it was a system fault, they would investigate and email me.  But they did not.  So, on chat tonight, again for a long time, still no joy.  What can I do?

[Cleoriff]

Maybe our managers can help @tmarsh 

@Marjo @Martin-O2 ?