Wrong charge on my account

[Carman]

I am selected to have free Apple Watch. Finally, an IPhone 15 has been wrongly delivered to me. I have returned it back to the Royal Mail as instructed. However, my account now still have the wrong charge on the iPhone 15 and monthly charge. Please help to handle this for me

[TallTrees]

Hi @Carman 

Welcome to the o2 Community forum 

We are a customer based Community and do not have access to your account 

So you will need to contact O2 customer services 

Help here

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[jonsie · Accepted solution]

If you think you’ve been the victim of fraud, whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:

[Enlli]

Big alarm bells ringing here. I assume you were phoned up and gave some details

Sadly, it's a well known scam

You need to report this as fraud to O2

You need to contact your bank and inform them

And it would be wise to change ALL your passwords.

Lastly, log with Action Fraud

https://www.actionfraud.police.uk/

Phishing, Smishing & Scams. Latest info & advice. 

[Bambino]

@Carman You have been scammed. Report the fraud to O2. Follow the advice in the posts above.