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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I'd like to choose Disney+ as an exrta

Hi, I signed the contract about a month ago and forgot to choose the extra. Could you please activate it for me? Thanks,Ernest

Rearrange delivery

Hello, Got a message about undelivered item it was the galaxy buds 2 and said to get in contact to rearrange delivery

Received an update on an order I did not place! Worried

Hello - I have received a text notification of an order I did not place. It looks as if I am still paying the same (monthly sim only) but the allowances have reduced. I called into the local O2 shop who said I would have to phone! I have been trying ...

Resolved! Cancel

I would like to cancel my account please

Google play charge of £25.99

Would you kindly tell me if this charge for google play was for the use of an app that was selected from the google play app or did the user click on something while playing with another app. On what date was the charge. my number is (REMOVED)

Resolved! Change Surname

Just realised my surname is out of date / wrong. I’ve had my account since before I got married over 10 years ago lol. How do I change this?

Payments

Hi I’m wanting to change my method of payment for my payment plan but can’t find an option to do so can you help?

Notification delay

Notifications for voicemail are taking days to come through. A notification of a voicemail left about 1800last Friday 8th December was received at 0900 was received topday Monday 11th December.I have the same problem with text messages that take a co...

My o2 app

Is any one having trouble logging into my o2 app?it won’t let me live chat will only take me through to the app to get any answers ???

Resolved! Unable to pay your O2 bills? Unable to use any telephone number to get codes for access?

Tried to pay bills by telephone to O2. Constantly on phone system for 3/4 hour being passed around loads of dept. Then get kicked out before payment can be made. Then get demands for unpaid bills! Does this sound familiar to anyone?Paid up all money ...

O2

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