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Wrong amount charged

Ahmed_10
Level 1: Joiner
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I changed my tariff to £5 and then I topped up with 10 pounds but it got topped up to the 10 pound tariff instead of the 5 pound one 

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MI5
Level 94: Supreme
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@Ahmed_10 

The £5 tariff is no longer available but if you have been offered it, you need to call 4445 to get O2 to change it over for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122240 Posts
  • 609 Topics
  • 18982 Solutions
Registered:

@Ahmed_10 

The £5 tariff is no longer available but if you have been offered it, you need to call 4445 to get O2 to change it over for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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