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Would like to change the name on my account

Jack17
Level 1: Joiner
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Would like to change the name on my account from my mums name to my name 

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gmarkj
Level 66: Unequalled
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Unfortunately that is not possible @Jack17.

If you want the contract in your name you will need to take out your own contract, including passing the credit and affordability checks, and then contact o2 to ask them to move the number over - which you will need to do with your mum as they will need her permission to do so.

One thing to point out is that moving the number will close the contract in your mum's name, so do this once you have reached the minimum period to avoid having to pay the full amount.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12769 Posts
  • 95 Topics
  • 1162 Solutions
Registered:

Unfortunately that is not possible @Jack17.

If you want the contract in your name you will need to take out your own contract, including passing the credit and affordability checks, and then contact o2 to ask them to move the number over - which you will need to do with your mum as they will need her permission to do so.

One thing to point out is that moving the number will close the contract in your mum's name, so do this once you have reached the minimum period to avoid having to pay the full amount.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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