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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Moving from Virgin mobile

Happy New Year, As many of you know Virgin and O2 have merged. I have a Virgin mobile sim only monthly contract together with Virgin media , broadband etc.When I call Virgin to enquire about my tariff options I get mixed messages. Virgin offer me "ex...

Resolved! Cancel within 14-day period

I made an online order on 28 December 2022, which was for a phone and pay monthly plan. I also submitted a form with a PAC code to transfer my number to O2 from Three. I wish to cancel the entire order and also cancel/revert my number transfer. The p...

How do I change my email address in my 02 account details

Resolved! How do I claim my chrome book 4

I have recently had a s22 and can't find a link to claim my chrome book 4

Resolved! Change information

How can I change my information so I can go on sites online? I can’t get on some sites

Resolved! My extras

Hi, Why I pay £12 extras every month.I canceled extras, my bill is expensive. I want to pay my bill only. Julita Ehlert

Resolved! Trying to change address on my account

Been trying to change my address and going around in circles

I am not getting internet

Resolved! Unable to see Device Plan on MyO2

I had a phone stolen a few weeks ago so I blocked the phone via O2 phone call which removed my device plan from the my O2 app.I have received a new device and a new sim which is all set up fine.I am still however unable to see my device plan on the a...

Resolved! SIM network unlock NCK

Just joined O2 rom EE and phone is saying SIM network unlock NCK . Any suggestions

O2

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