This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Why can't I connect to 5g

Rafa1
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎13-11-2023 17:55

on ‎13-11-2023 17:55

Why can't I connect to 5g? 

Message 1 of 3
283 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 147156 Posts
  • 636 Topics
  • 28297 Solutions
Registered:

on ‎13-11-2023 18:02

on ‎13-11-2023 18:02

@Rafa1 

You need 3 things:

A 5g phone

a 5g sim

Be in a 5g area O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
278 Views
0 Kudos

Enlli
Level 66: Unequalled
  • 7145 Posts
  • 51 Topics
  • 1591 Solutions
Registered:

‎13-11-2023 18:04 - edited ‎13-11-2023 18:05

‎13-11-2023 18:04 - edited ‎13-11-2023 18:05

Various reasons including

5G not selected as a network type in your phone settings

SIM is not 5G enabled and needs replacing (call in store with Photo ID to replace)

You are not in a 5G Area

And if you are on PAYG 5G is not available to you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
278 Views
Top