I originally bought a one year pay as you go sim card costing £10 per month. The contract ran out in March of 2022 but I decided to keep it going. I have now been trying to get this cancelled for the past couple of months which I have finally managed to do with a lot of hassle from O2. I was told I will still have to pay 2 months before they finally disconnect the contract, even though the contract originally expired almost 2 years ago!, therefore I would have thought it would have been very simple and easy to disconnect the contract!. I am now finding that I am not paying the agreed contracted £10 per month and I have just been billed for £21.62, have no idea why this is and also considering the sim card is no longer in use, therefore no one has used extra data etc, so I'm very confused by this and no doubt O2 will probably bill me this again before disconnection!. To say I'm pretty hacked off at this is an understatement. I will never ever use O2 again!!, this termination of this contract cannot come quick enough. O2 should be ashamed of themselves, taking more money from customers than was agreed.
I'm wondering if this has happened to anyone else?.
Thanks for listening.
Lisa. ( Soon to be an ex O2 customer 😁👍🏼 )
