VAT

Andaman · ‎12-09-2023

Hi

Can you show the VAT on my personal bill?

gmarkj · ‎15-09-2023

Bit confused now @Dave-O2 - surely if bills before the move had it, bills after should too?

Why would you (collectively) turn off something a customer had previously requested?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Enlli · ‎15-09-2023

The only info as to the reason I get on 360 is

"To make our charging clearer, we’ve moved your bill to VAT inclusive. This means there’s no longer a breakdown of VAT. If you use your mobile for business and require a VAT bill to submit your accounts, please chat with us online."

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Dave-O2 · ‎15-09-2023

@gmarkj I understand this isn't ideal, however, this is how the 360 system works and VAT won't show on bills unless this is requested once a customer migrates.

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