VAT invoices

[MEB56]

I need VAT invoices please.  I have recently upgraded my phone and it appears that I no longer have access to a vat invoice.  Please can you help?

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Thank you

Michael Buckland

[MI5]

@MEB56 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Flagged for number

[pgn]

Just to let you see how O2, in the move to the new back-end 360 system, in flight since the start of the year, are communicating this:

[MI5]

So, contact O2 then?

[pgn]

Yip.

For ref, about 48hrs for a response to a query on Social Media (first response came back at 8:02am Sunday morning 😖), and another 2 days of back and forth to get to an (possibly not the!)  answer. Probably quicker than 202, given the stalling, the pauses, the unintentional call hang-ups, the "wait 24hrs" responses, etc. Virtual Assistant not much better, so... 🤷

[MI5]

Crystal