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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change name

My first name is incorrect. It should be Michael.

Resolved! Transfer old O2 phone number to new O2 contract

I just got a new contract, I would like to transfer my old o2 number to the new contract. How can I do that?

Logging on to app

Cant log in on app

Bills

Can I have a vat bill

Resolved! change sim card

i have numerous phone calls from a scammer and would like to change my number

Disney+ to be refunded

Hello, I have had three months free Disney+ and have just cancelled it so it doesn't renew after the free period. On my latest bill (for 23 Nov 23 to 22 Dec 23) there is a £7.99 charge for Disney+. When will this be refunded? Many thanksRachel

esim

hello, how can I purchase an esim?

Resolved! How Can I cancel my account?

I would like to cancel my account . Any service chat for that?

Account details change

Hi there, I'd like to request a change to my account details:Name changeAddress corrrectionPlease could someone contact me so this could go ahead? Thanks.

To change my email address do I have to go through you or Apple

I would like to change my email address do I have to go through you or Apple I have been trying to do it but I am struggling

O2

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