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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Phone Stole

I need help to get a sim with the same number. Please help me.

No account?

I cant access my account to renew my rolling plan. I've been a customer for years, it says my details arent recognised and there is no information regarding [Mod edit: Please do not share personal details as your posts are visible to the public. Than...

O2 connect only EDGE, TESCO Connect LTE

Hello, I need help for two days, my card connects only to 2G, EDGE, I MOVED THE CARD TO ANOTHER PHONE and it's the same. I checked the new Tesco card that uses your network, And it connects to LTE normally. Can You help me

Bill payment

Hi, can I speak with some one?

WD250RH

Hi, wanted to check to separate payments were made £33.00 each

Resolved! New sim

Hii order new sim till now not received

VAT invoice

Please could you tell me how l can download my airtime bill with the VAT itemised as before.

Resolved! Download Bill function has disappeared from MyO2

I used to be able to download a PDF of past bills for invoice recording.This function has disappeared. How do I get a PDF of past bills and current/future ones?

Device ID

Hi to all. How do I edit my device model in the your device box in O2 app information from Galaxy S9+ to Galaxy S23 Ultra.

My o2 app doesn’t let me log in

I haven’t been able to log into my o2 app

O2

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