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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Bolt deactivate

Hi there. I am back in the UK now. How do I deactivate my travel bolt on?

Incorrect information provided at sale

I recently purchased a new z flip5 and was advised I could claim a starter kit and a set of earbuds - this kind of sealed the purchase I was given all the information verbally and finally advised that the information for claiming was inside the bag …...

Can't log onto my 02

Hello, I can't access my 02 and I'm not sure why, I'm entering the details correctly but it won't let me access my account.

Data

I have reset my password but unable to access to see my data usage

My O2 sign in

I tried to log in in My O2 app but it doesn’t let me sign in and asking me to get in touch with service team. I’m not even new with O2 and because of that I can’t access my bills not even receiving it in my post, cannot update my details. its really ...

Resolved! Register new account

I’ve just got a new pay as you go SIM card and I’m trying to setup a new account, when I click on register it asks if I’m already a o2 customer and there is no option to open a new account