VAT Invoice

[BatDan]

For years, you go to My O2, Accounts and Billing, ViewBill, then download your VAT invoice.

Now it seems with the My O2upgrade, all you get is a fancy bill but not a VAT invoice.

as one of the many whose company pays for his phone, I need to submit a VAT invoice. O2 seems clueless as to how to resolve this.

any advice?

[MattKing]

Sorry to hear that. Do you know if they can make invoices going forward?

[BatDan]

Yes, my Nov invoice has it, but they have to switch a flag on your account. It took me 7 hours to get to the person who said and then did this. Multiple Messenger messages and phone calls. Just to be clear: The Support team is not at fault. They have been let down by an ill-planned and implemented change.

[MattKing]

Did you still have to request the invoice manually or can you download it through the site?

[BatDan]

You can get it yourself but the format is changed. You have to look for the line "Of which £xx.xx is VAT"