Upgrading contract

[Elena1976]

Hi, I have received a letter saying you are changing my contract as from 21/12/20.
Please can you confirm that this is the best deal for me and is it another contract for 2 years? Many thanks Elena

[gmarkj]

The best idea is to get in touch with customer services @Elena1976 - this is a forum of o2 customers, so we have no way to check that for you.
Numbers in the link:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Advice from an O2 Guru regarding a way to get through:

If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

@Elena1976 

It will be a rolling 30 day contract.

O2 cannot sign you up to a long term contract without your approval, so you will be free to upgrade or leave whenever you wish.

[jonsie]

You may be better upgrading to a sim only if you are happy with your phone

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=Featured

[MI5]

I guess it's a sim only that @Elena1976 will be changed to anyway.
The choices are here but choosing something different to what O2 offer may tie you in to a 12 or 18 month contract https://www.o2.co.uk/shop/sim-cards/sim-only-deals