Upgrade - Changed My Mind

[BETHW1996]

I received my upgrade yesterday but I wish to return it and exchange it for another device. I am well within the 14-day deadline and have been told to contact o2 via live chat (which doesnt seem to be available/a thing anymore). There doesn't appear to be a clear way of notifying o2 of my desired exchange?

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

https://www.o2.co.uk/help/device-and-sim-support/our-returns-policy

[Bambino]

@BETHW1996 At the moment you have 28 days: 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy