Unable to top up online with My o2

[AMS1]

My father (87) has been trying to top up using My o2 (after the ATM top up service was withdrawn...) without success. We have tried 3 of his Debit/Credit cards and two of my cards but every time a message comes up saying unable to process payment and to contact our bank.

Needless to say our banks have not blocked our cards and it is obviously a problem with the My o2 system fro his account.

Any resolution would be appreciated - currently we are trying to find an actual phone number to call for help.

[Cleoriff · Accepted solution]

@AMS1 

He may wish to use a voucher. All ways of topping up here Guide How to Top Up (PAYG) 

[pgn]

In the short-term, @AMS1 - why not buy a top-up voucher from any newsagent or outlet showing the PayPoint logo, while you contact O2 to get this sorted? Guide How to Top Up (PAYG) 

Go to any O2 shop or anywhere you see the green top-up logo and ask for an O2 top-up. You can pay by cash or card. Then call 4444 free from your mobile, or 08456 062 277 from a landline, enter the number on your receipt and follow the instructions.

Then reach out to O2 on Social media, links below this post, for help with your chosen credit card that you wish to use for the top-ups going forward. If you prefer to talk to O2 about the card, all numbers are in this Guide: Coronavirus Community Help and Support - your best time to get through is around 08:15, but you may have some luck today - the call is free to make on 4445:

Customer Service Number Charges

From your O2 mobile	4445	Free
From a landline	0344 8090222	Standard UK rate
From abroad	+44 7860 980 202	Free†