Unable to download bills

[clemmieshott]

 I need to download my service plan bills to submit to work for reimbursement, but when I try and access my "billing history" page I get an error message saying "You can't access this page right now. Please choose another account or mobile number to open this page". How should I download my bills from November 2023 onwards?

[BarryT]

This does not work for my bills from before Feb 2024. It used to work, but not now. O2 customer services staff have the same problem - I have of course contacted them.

[BarryT]

That should read Error 403.

[BarryT]

Did not work for me. Could not follow the links. Please can you confirm how to reach them?

[jonsie]

That route I'm afraid to say has been closed off now by O2 @BarryT 

[pgn]

I have entries for bills going back to 2022 in my MyO2, but only those from November-2023 actually open... They moved me from legacy to 360 in October-2023. 

Thankfully, I have no need of those older ones now, but the historical bills and contract info that was in your MyO2 (legacy) seems not to have transferred to your MyO2 (360).

Seems the backend systems have also changed, preventing CS from accessing these which are not available to you in your view of your account in your MyO2 (web version or app!).

Not particularly customer-friendly, @BarryT.

[BarryT]

I have tried to post on this system but every time today I have been asked for a password, it has failed, I have then clicked on MyO2. And that works. So why when I try using a link from an email from O2 to respond to a comment, why why why does it fail?

[BarryT]

Much the same. No use at all. It is essential that customers, having been encouraged to go paperless, have the facility for looking at and downloading older bills and payment. The people who set up this new system seem to have failed to recognise the need to enable people to look at records over the past 6 or 7 years. As things are, I can only see the ones from Feb 2024.
Woefully inadequate systems update.

[pgn]

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@BarryT wrote:

 ... The people who set up this new system seem to have failed to recognise the need to enable people to look at records over the past 6 or 7 years. As things are, I can only see the ones from Feb 2024.
Woefully inadequate systems update.

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Actually, I think the legacy MyO2 only let you go back 2 years in your billing history pdfs.

I think the payment history view used to go back perhaps 3 or 4 years, but with no detail behind that. The billing history section in Legacy also appears to have been moved elsewhere, @BarryT.

What price progress...? 🙄

[BarryT]

I've tried customer services by phone, tried Twitter, been sent some copies of bills by email (2024 only, although the SC person said that all of 23 would be sent too). I've received links by text to bills but they all produce Error 403. And I have been into a retail store where the account was checked and the assistant sent all of the relevant bills by email, and I could see that they were all stored for sending. None received yet, about 2 hours later.
O2 need to make the legacy system work. The old one was OK, why not the new one and the legacy system?

[BarryT]

That should cay CS System
I have just tried to provide some additional feedback to O2 and had the response that my submission was successful because I had already provided feedback. Thanks, O2, for failing to provide an adequate facility for feedback.