Tariff

[Megan26]

Hi I’d like to cancel one of the tariffs on my account please

[madasaf1sh · Accepted solution]

@Megan26

Follow this useful community guide Guide: Cancelling Your Contract 

[Bambino]

@Megan26   If you have more than one line on your account you cannot use the text service.  You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also contact O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)