Spending cap

[Gordon673]

I have a £10 spending cap, but have received £30 charges for calls made whilst in Canada. How and why have I been charged over my spending cap.

[Bambino · Accepted solution]

@Gordon673 Sounds like you shouldn't have been charged: Spend Caps on O2 - O2 Community

This is a customer community. You need to speak to customer service to query this.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Enlli]

Because some charges abroad are passed on late by the foreign network and may reach O2 after you have reached your spend cap. It's not fairly instantaneous as in the UK