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G12LLK · ‎06-04-2020

Hi All. Apologies as this will most likely have been asked various times.

I currently have IPhone 8 and looking to upgrade to IPhone 11 however when I go through the steps before ordering, it asks if I want a new Sim card.

I dont want to change my number, and I also want to have everywhere on my current phone..transferred onto my new one.

Should I get a new sim?

What do I do?

Please help as i'm really not good with these things and it's stressing me out.

MI5 · ‎06-04-2020

Just use your old SIM and make a backup of old phone to iTunes.
Restore that backup to new phone when you get it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-04-2020

Just use your old SIM and make a backup of old phone to iTunes.
Restore that backup to new phone when you get it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-04-2020

If you get a new sim you can just throw it in the drawer or cupboard in case you need one at some time.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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